• Employees have changed in the last 50 years...

    Employees have changed in the last 50 years...
  • ...shouldn't your management style?

    ...shouldn\
  • Success-Driven Advice

    Success-Driven Advice
  • Collaborative Leadership

    Collaborative Leadership
  • Remove the Blinders and Become a Visionary Leader

    Remove the Blinders and Become a Visionary Leader

How to Get Ahead While Winning Over the Backstabbing Jerks at Work

Bookmark and Share

Perception is reality. I wish I was the first person who ever uttered this unbelievably accurate view of the world. I guess I almost could have been the first, since the quote is most often attributed to political consultant Lee Atwater (who is only twelve years older than me). I find that odd, of course,(…)

What I Sincerely Hope My Local Car Dealer Can Learn From Tire-Rama

Bookmark and Share

Before diving into this topic, I want the readers to understand why dealerships are so near and dear to my heart. While it’s true that I run a small company that provides technology and advertising services to lots of industries; I actually enjoy being in and working with car dealerships. You read that right: I(…)

The Secret to Setting Appointments that Show

Bookmark and Share

  Did you know that there is a secret to setting firm appointments that will actually show up at your dealership? Not only show up, but actually arrive on time? There is. There is a secret; and most salespeople and managers have no idea what that secret is. The secret is this: You have to(…)

What’s the Best Internet Sales Structure for My Dealership?

Bookmark and Share

  At virtually every dealership 20 group I address, at least one dealer will ask the question I hear most often with respect to internet sales: “What’s the best internet sales structure for a dealer today: End-to-End; a BDC; or giving the leads to the floor?” I’ve been asked this question over and over again(…)

The First and Most Important Step to Doubling Your Lease Portfolio

Bookmark and Share

In a recent article I posted, I discussed the five things car dealers can do today to ensure they stay on top during the next down market; and one of those five was to increase your lease portfolio. In the post I explained why increasing lease penetration was important, but I didn’t give any tips(…)

The Five Absolute “Musts” for a Successful Automotive Sales BDC

Bookmark and Share

  If you’re like most car dealers I speak with lately, you’re either looking to add a Business Development Center (aka BDC) or trying to find ways to make your current BDC more successful. If that describes you, then there are just a few simple “must haves” that are truly non-negotiable if you’d like your(…)

7 Fast Facts from 425 Car Dealer Mystery Shops

Bookmark and Share

At PLADOOGLE, we just published a white paper detailing our extensive mystery shop study that looked at how well dealerships responded to our internet inquiries over the first 30 days. We read and graded every email and listened to and graded every voicemail. Here are Seven Fast Facts from 425 Car Dealer Mystery Shops: We(…)

Become the Expert Without Becoming the Asshole

Bookmark and Share

(WARNING: Salty language ahead. Do not continue reading if you plan to complain about the choice of words used in this post – they were chosen with great care to evoke a very specific meaning. Originally published by The Manager on LinkedIn.) Nobody likes a know-it-all. Nobody. I’m not talking about the know-it-alls who actually(…)

Delta Zones and the Ubiquitous Gate Crowders

Bookmark and Share

  Gate crowding (rushing the departure gate for your flight as soon as any announcement has been made) is both an art form and a completely insane waste of your time… and mine. Let me start this post with a quick axiom: We’re all going to arrive at the same time. Knowing this, please sit(…)

How and When to Quit Your Job

Bookmark and Share

  We recently received the following question/request from a reader: How do you approach your manager? I was offered a better position at my company and also had another interview elsewhere. I took the job at my company, because I hadn’t heard from the other company. I just got a call from the other company(…)

Some Well-Intentioned Managers Kill Employee Morale

Bookmark and Share

Guest Posting by Charlie V. We all know where a road paved with good intentions leads to. Often, as managers – and as human beings in general – we believe our virtuous intentions equate to virtuous outcomes. It is only natural: we know that we mean well, so shouldn’t the results of our actions follow(…)

92.6% of LinkedIn Users Believe Made Up Statistics

Bookmark and Share

92.6% of LinkedIn Users Believe Made Up Statistics If you’ve spent any time at all on LinkedIn, you’ve no doubt been exposed to some terrific statistics about how perseverance pays off for salespeople. These stats, courtesy of a National Sales Executive Association study, detail some shockingly stark data that prove the average salesperson is lazy and(…)

Why Some Businesses Never Change

Bookmark and Share

  Have you ever wondered why some businesses – even after being alerted to oncoming, meaningful risks and threats – never seem to change direction? Or why the managers in these institutions seem content with the same old-same old despite instructions from above to adapt or die? Often, the obstacles to making real changes (especially(…)

The Top Ten Things All Business Travelers Mumble Under Their Breath

Bookmark and Share

  If you travel regularly for business, you know sometimes your travel days are unmemorable; just smooth, uneventful, even mature interactions with fellow caring professionals. Of course, if you are an airport regular, you know those unmemorable travel days are few and far between. Generally speaking, for every one mature interaction with another caring professional;(…)

Why You’re Wrong About Tesla

Bookmark and Share

You do know you’re wrong about Tesla, right? I don’t even need to hear your opinions about the electric carmaker to tell you that you’re wrong about Tesla. You’re dead wrong. How do I know you’re wrong about Tesla (NASDAQ: TSLA) without even hearing what you have to say? Because, if you’re like 99% of(…)

Call this His/Her “Jerry Maguire Moment”

Bookmark and Share

(The following guest post was written by a respected colleague of mine in the automotive industry. The author, who shall remain nameless, is one of the brightest, most energetic, hardest working and truest “team players” I’ve ever met. His/her frustrations are far too common in most industries; but are especially common in automotive. His/her words(…)

The 8 Douchiest Job Titles for 2014

Bookmark and Share

Zappos announced at the end of last year that they would be moving to a Holacracy. There will be no managers, no hierarchy and especially NO JOB TITLES. No shit? (It’s not a coincidence to me that Holacracy is just one letter away from Hola Crazy!) Good luck, Zappos. Clearly, you haven’t seen the episode(…)

Social Media for Business – Why I am embarrassed for 99.9% of you…

Bookmark and Share

  My kids get it. They don’t think about it; they don’t hire gurus to guide them through it; they don’t contrive anything about it; and… they can sniff out anything contrived in an instant. It’s social media, and it’s not mystical or complicated; and it especially doesn’t require any real expertise. Of course, if(…)

What Every Business Can Learn from the Social Media Efforts of @Delta

Bookmark and Share

  It was about 6:30 last evening when I found myself at the Delta Sky Club in Tampa, Florida. I was booked on Delta’s 7:45 flight to Atlanta (where I am speaking to a group of Ford dealership managers about Internet processes this morning). I had a yearning for a cup of coffee, but I(…)