Leadership Lessons from a Dead Socialist

Leading in the New Millennium: Pay for (Lack of) Performance

“It is difficult to get a man to understand something when his salary depends upon his not understanding it.” – Upton Sinclair

Although Sinclair’s words were uttered in 1935, they ring especially true when applied to the leadership void we face today. While Sinclair, a socialist, didn’t speak these words to decry the inattentive state of management during the Great Depression, his words speak volumes when applied to the CEOs, boards of directors, and other executives of the failed and failing businesses of this Great Recession.

We’re still a few months away from the first of many Lehman Perp Walks, though it’s important to note we believe that Sinclair’s quote can be equally applied to the senior leadership of Lehman as it could to the senior team at Enron.  

Enron and Lehman: Two Peas in a Pod

Let’s compare Ken Lay and Dick Fuld – two monosyllabic managers with their eyes on their own bank accounts and little regard for their employees or their shareholders.

Enron’s Lay claimed he had no responsibility for and little understanding of the risky and illegal ventures of his management team that bankrupted the giant company.

“It is difficult to get a man to understand something when his salary depends upon his not understanding it.”

Assuming Lay was telling the truth when he feigned ignorance regarding the schemes that brought down Enron, it’s easy to assume that he did not want to understand – he was making too much money in his ignorance.

Lehman’s Fuld claims his company and he were, in effect, victims of the housing and credit crisis. Dick Fuld made over a half a billion dollars during his 14 years as CEO of Lehman – that hardly qualifies him for victim status. Moreover, Fuld made his hundreds of millions all while allowing his company to dive into riskier investments requiring insane amounts of leverage.




When Fuld is finally brought to answer under oath for the enormous bankruptcy he orchestrated (his congressional testimony in October was a joke), he will no doubt claim he didn’t fully understand the credit default swaps and other risky investments his team was helping create.

“It is difficult to get a man to understand something when his salary depends upon his not understanding it.”

So What Must We Change?

Clearly shame and public humiliation aren’t enough to sway America’s CEOs to always act responsibly and in the best interest of the company’s shareholders. Case is point: Merrill Lynch CEO John Thain recently requested he be awarded a bonus of $10 million for 2008. Without going into Merrill’s ‘08 financials (or lack thereof), let’s just say that Thain proved, if nothing else, he has incredible nerve. (Boards of failed companies, generally, don’t even face shame or public humiliation – they just move on like carpetbaggers.)

Given the speed at which many companies are collapsing, it seems that even the alleged pay for performance packages that reward a CEO for some short term positive movement of a company’s share price are ineffective. Fuld had the gall to argue in front of congress that he delivered terrific shareholder value during the first 13 of his 14 years as CEO. Big deal, Dick, tell that to the September 2008 shareholders and employees.

Leaders as Stewards

CEOs, like US Presidents, serve at the pleasure of their constituents. Presidents serve at the pleasure of the American citizens; CEOs, allegedly, serve at the pleasure of the shareholders (the owners of the company). No matter how many years of prosperity a CEO has delivered (via shareholder value), a sudden bankruptcy that destroys a 158-year old company proves that the CEO was no steward; that personal gain (including stroking his own ego) was his primary (and possibly his only) goal.

If our business leaders fail to act as stewards, then our boards must act. If our boards fail to act, shareholders have little recourse beyond civil remedies that generally fail to change behaviors. Civil penalties for underperforming and/or incestuous boards are insufficient to stem the tide of bad leadership we’ve faced over the past decade.

Perp Walks for Boards

It’s time we criminalized the lazy, incestuous boards who fail to protect the shareholder. It’s time that more than a few directors received several years behind bars for every billion in shareholder value they failed to protect.

If you think what we’re requesting is akin to advocating the death penalty for jaywalking, you’re way off base. We asked someone who sits on three Fortune 500 boards (who spoke to us on the condition of anonymity) what made them feel they were qualified to sit on so many boards while leading another large company as CEO. Their response: “Listen, I get about $100,000 from each company for four meetings a year. I think I can handle it.”

Four meetings a year – unfortunately, that’s how far too many board members view their duties. What’s worse is that your “performance” (i.e. networking) on one board leads to appointments to other boards. Rock the boat, and you’re not asked to join the other boards.

“It is difficult to get a man to understand something when his salary depends upon his not understanding it.”

Amazing how a socialist like Sinclair can teach us so much about capitalism.

Time Management Blogwatch – December 30, 2008

Time Management Blogwatch – December 2008

For what it’s worth, we cobbled together the best of the time management blog posts and articles from this past month of procrastination fascination.

Lest you think we’re kidding about the drivel that fills the time management blogs, imagine reading the thousands of posts we rejected including one that detailed how business travelers should stay on the lower floors of hotels to save time in the elevators.

There are no words to describe just how stupid you have to be to follow advice like that.




Time management
Time management. From childhood to till now I always think about 24 hours utilization. The ’80:20 Rule’. This says that typically 80% of unfocussed effort generates only 20% of results. This means that the remaining 80% of results are

time management and what can’t be managed
We had a talk on Sunday at church about using our time more wisely. Most of the time I was telling myself–this isn’t for you, this isn’t for you. Because I am one of those people who is obsessive about making sure I get the most out of

Drucker on Time As a Resource
There is without doubt an issue of time management going on here – that the Drucker quote below might shed some light on. However I think that what they really believe, perhaps sub-consciously, is,. “Mike, we are in a routine here.

The Illusion of Multitasking
Posted in Entrepreneurship, My Future in Focus, Personal Development, Time Management Tagged: Blackberry, brain, business coaching, cognition, cognitive behavior, decision making, focus, focus management, Franklin Covey, life, …

Learning Time Management is Like Learning a Language
Because time management is built on a collection of personal habits, changing them is entirely up the individual’s willingness, and requires continuous practice to turn a new technique into a habit that can stick. …

QuickTalks: Dan Ariely: Time Management: The Root Cause of …
The temptations of the present overwhelm the good intention of the future.

Stress Management Techniques
A good time management course can do a great deal to help with all of these. Learning to focus on one thing at a time, setting times when you can be interrupted and times when you cannot, having regular breaks and a definite end to your …

Sir, you don’t need more time
Time management is a popular topic well chronicled in leadership and sociological discourse. Yet, despite the large amount of ink it gets, many leaders still get stung by the time bug while ploughing through their leadership functions. …

Top Management Tips: How To Cut Business Costs With Employee Time …
Having easy access to time management history allows your company to guesstimate (with accuracy) the man hours of a particular project, what that project will cost in labor and resources, the cost effectiveness of pricing, …

Choosing a Time Management Plan Thats Right for you
The types of time management techniques often employed today are wide ranging and varied in both their approach and tools used. Most business people have graduated from traditional desk top calendars and wrist watches to some type of …

Time Management for Freelancers: My Wired Article — Nerdist
This piece chronicles 6 weeks of my life trying to implement time management programs as a freelancer. It was super fun to write and I ACTUALLY LEARNED STUFF IN THE PROCESS. I sincerely hope you enjoy it. If you have a need for instant …

EVERGREEN: Time Management-Manage yourself, not your time
Unfortunately the term “Time management” creates a false impression of what a person is able to do. Time can’t be managed, time is uncontrollable we can only manage ourselves and our use of time. Time management is actually …

Sharpening The Saw – Habit Seven of the Seven Habits – We Take it …
That’s why Covey’s book is Number One on our list, and that’s why we were absent from the world of Leadership Development blogging for the past month. We were sharpening the saw. With our saws now razor sharp, …

Thinking of improving your time management skills for your 2009 New Year’s Resolution? Do yourself a favor and don’t read the blogs, read a book: 7 Habits of Highly Effective People, by Stephen R. Covey.

Save Your Money: It’s Time to Stop Trying to Improve Time Management

Time Management Tools That Work – No Such Thing

If you’re a regular reader to this blog, you know we don’t put much stock in time management tips, tricks or techniques. We believe, like Stephen Covey, that you cannot manage time, you can only manage self. Any attempts, in fact, to manage time are just fruitless efforts that get you no closer to your goals.

Time management is about execution, organization and personal efficiencies. Sadly, you will not begin to execute simply by following a few time management tips; organization will not suddenly become second nature because you learned to use the calendar feature on Microsoft Outlook; and just because you can efficiently complete tasks doesn’t mean you are completing the correct ones or in the proper order.

True Time Management is about Effectiveness

Prior to the technological onslaught of time management tools, managers could be divided into two distinct groups: effective and ineffective. In the 1980s, a business leader who needed something done – and done right – knew which of his executives could handle the task. Back then we described this person as organized.

So what’s changed? As we examine our fellow managers today – those armed with a PDA synced to their Outlook, their CardScan machine, a CRM tool and their computer desktop – we notice very quickly that we can divide them into two distinct groups: effective and ineffective.

In the 1980s, truly effective salespeople – those who seemed to always win Salesperson of the Month – used index cards to keep track of their customers and prospects. This was their CRM tool; this was their version of Salesforce.com. They were slaves to their paper planners (yesterday’s Microsoft Outlook) and they never missed a meeting. Why were these salespeople so much more successful than their peers? Didn’t everyone have access to index cards and paper planners?

Why Technology Hasn’t Moved the Effectiveness Needle

While the tools technology has provided have slightly shifted the bell curve of effective leadership to the right, it’s no surprise to us that these tools have done little in the way of narrowing the curve. We are no more effective as leaders today than we were twenty, thirty or forty years ago.


To stick with the salespeople analogy: we find it almost criminal that today’s technological tools (whether CRM software or a CardScan machine) go largely underutilized by the unsuccessful salespeople people, while being exploited to their fullest by the Salesperson of the Month.

Salespeople, you see, more than any other group, stand to gain the most from employing technology in their daily work. So why don’t more of them embrace the very technology that has been proven to help them make more money?

People are Lazy, Procrastinating Do-Nothings

While we can think of a few choice descriptively redundant terms for the ineffective salesperson or manager, the truth is that personal effectiveness is not something that can be burned onto a CD and loaded on your laptop. Effectiveness – the essence of time management – must become part of your DNA.

The effective salesperson in 1984 who mastered the use of index cards had the desire and DNA to be successful. It’s likely he was not a “natural born salesman” and therefore had to work at it. Knowing this, he strived to add anything to his arsenal that would give him a leg up – even if it meant more work.

This element of human nature is still present twenty-five years later – we see it in the successful salespeople who learn every nook and cranny of the company’s CRM tool and go out of their way to master new technologies – but we still see these qualities in just a few salespeople on any given sales team. Technology has done nothing to move the effectiveness needle.

So it’s Hopeless to Attempt to Improve My Time Management?

Well, yes and no. Would you describe yourself the way Waffle House describes hash browns? That is, are you scattered, smothered, covered, chunked, topped, diced and peppered? If so, then you need a lot more just than technology to improve your time management (something you should start calling your “effectiveness”). May we recommend you internalize (that means read until you fully understand and live) 7 Habits of Highly Effective People, by Stephen R. Covey? (There’s a reason this book was voted the best leadership book ever written by the editors of AskTheManager.)

Alternatively, would you say that you’re generally effective; that you do a good job of cleaning your inbox; that people can count on you to get things done and that you’re only looking for something to help you recover a few minutes a day? If this describes you, congratulations, you are one of the lucky few who are either hardwired to perform or you’ve worked hard to achieve effectiveness. For you, we’d like to recommend something that’s helped us organize our contacts: the CardScan Personal v8 Card Scanner. This tool is great for the already organized and worthless to the lazy, procrastinating do-nothings.

The first step is recognizing you are a lazy, procrastinating do-nothing – this could save you a lot of money.

An Update to our Leadership Lessons from Brett Favre

Brett “Cuatro” Favre and the Leadership Lesson of Humility

When you’re wrong, you’re wrong. The best thing to do is admit it. We are certainly humble enough to admit it.

At the beginning of the 2008 NFL season we predicted that the New York Jets would finish the season no better than 8-8… we were wrong. (See our August 27, 2008 post.)

The addition of Cuatro, which we predicted would not be enough to help the Jets make the playoffs, was indeed not enough to help the Jets make the playoffs. We were right on that point (and yes, we do like to gloat). The New York Jets finished the 2008 season 9-7 and fired Head Coach Eric Mangini today (read the New York Daily News story here). It seems Cuatro leaves a wake wherever he goes.




To add insult to the Jets’ injury, they missed the playoffs because the quarterback they jettisoned in favor of Favre, Chad Pennington, led last year’s 1-15 Miami Dolphins to the playoffs by defeating the Favre-led Jets. That’s karma; and in leadership, karma can be a bitch.

We also predicted that Brett Favre would throw more interceptions than touchdowns in 2008. Well, we were wrong on that point, too. Favre threw exactly 22 touchdowns and 22 interceptions – pretty crappy for a future Hall of Fame QB, but still not what we predicted. While we admit we got that one wrong, we do want to point out that Favre still led the NFL in interceptions this year – in fact, he threw 22% more INTs than the next closest QB. (Perhaps he should change his number to 22.)

The Green Bay Packers, who let pride and ego get in the way of a good decision, finished the season 6-10 – a far cry from the 13-3 they enjoyed with Favre in 2007. The leadership lessons we pointed out in our July 17, 2008 post still ring true: Brett Lorenzo Favre is more important than the team (in his mind); and get out in front of issues early, speak the truth and stay firm in your convictions (we warned the Packers not to capitulate – they did).

Interestingly, unlike last year when the Favre-led Packers were in the playoffs, both the Green Bay and Favre have plenty of time off to rethink their 2008 leadership blunders. Something tells us they learned nothing from the experience – their lack of humility keeps getting in the way.

Coming Soon to a Theater Near You: Freakonomics, The Movie

Freakonomics: The Movie

During my extended time off between Thanksgiving and Christmas, I sat down with accomplished entrepreneur and filmmaker Chad Troutwine to discuss the most ambitious documentary ever to pique the interest of the editors of AskTheManager.com.

For those of you unfamiliar with Chad’s work, he is a founder (along with Markus Moberg) of Veritas Prep, one the finest and most prestigious GMAT preparation and graduate school admissions consulting companies in the world. In addition to his business interests, Chad has served as a producer or executive producer for many wonderful films.

His latest project involves taking one of the most interesting and controversial business books ever written and turning it into a feature length documentary. Freakonomics, for the few of you who’ve not yet read it, is likely one of the five best business books ever written. Although not a leadership development or management training book, Freakonomics is both a fun read and an eye-opener into real world economics. More social commentary than Economics 101, Freakonomics, by Steven D. Levitt and Stephen J. Dubner, is one of those rare books that provides something for everyone, especially for those outside the field of economics.

While the editors are not seeking to turn AskTheManager.com into a blog about Freakonomics – the book’s authors Levitt and Dubner already maintain a terrific one at NYTimes.com that (like the book) is both an economics lesson and a quirky look at humanity – we are very interested in the upcoming documentary and we do highly recommend the book.


To satisfy some of my own curiosity around the Freakonomics documentary, I cornered producer Chad Troutwine – keeping him from his Holiday shopping – and peppered him with ten tough questions:

TheManager (TM): What made you think that Freakonomics would make a good film?

Chad Troutwine (CT): The real answer is that I thought it deserved to be a film, more than I was convinced it would be a good one. I’m pretty evangelical when it comes to this subject. I want as many people as possible to learn about Freakonomics. Film is a remarkable medium to reach a mass audience. It gives people who don’t really read much the chance to enjoy the material, but it also offers the three million readers a way to enjoy Freakonomics in a brand new way. Besides, I really wanted to meet some of the amazing characters that Levitt and Dubner found for the book.

TM: Have there been any other projects that made you feel this way?

CT: Yes, but none as strongly as Freakonomics. I’d still like to adapt Liar’s Poker, the brilliant Michael Lewis autobiography about 1980s Wall Street excess. It seems particularly timely today. Brush With the Law would make a spectacular film. It’s the joint memoir of a Harvard Law School student who became addicted to gambling and a Stanford Law School student who occasionally smoked crack during his third year. It’s Fight Club and Trainspotting meet The Paper Chase, but it’s a true story. 

TM: Freakonomics is such a great read with many desirable topics, how did you select the main topics for the film?

CT: I let the prospective directors pitch me. First, I had to get them to agree to join the project. I described my cinematic vision with as much clarity as possible, and shared my passion for the material with them. I suggested several possible topics – including ideas that emerged after the book was published. Morgan Spurlock was great. He said something like, “As long as it doesn’t have anything to do with food or terrorism, I’m in, man.” Because Morgan was willing to commit to the project so early, it gave me instant credibility when I approached Academy Award winner Alex Gibney and the other accomplished filmmakers.   

TM: What influence, if any, did the directors play in selecting the topics?

CT: The directors chose their own topics, but I retained a veto position. I required each director to submit a treatment. If I approved, that was the topic. I rejected a couple of ideas, actually.

TM: What influence, if any, did the authors play in selecting the topics?

CT: That’s a good question. Co-authors Dubner and Levitt have shown interest throughout, particularly Dubner. They trusted me to oversee that part of the process, so our contract gives me sole responsibility. One director team pitched a story idea that required a lot of participation from Levitt. He graciously agreed, and I think it will turn out to be one of the most engaging segments.

TM: Was there a topic covered in the book that you felt was too taboo for film or too hard to deliver to a traditional audience?

CT: No. Abortion, racism, cheating, classicism, crime, terrorism, and myths about child safety were all fair game. The main premise was enough of a hindrance: taking economic analysis and making it entertaining. Fortunately, Levitt and Dubner already conquered that challenge in grand style. We’re simply emulating the model that they created. One subject was off-limits. Because Sudhir Venkatesh was writing his own book, “Gang Leader for a Day,” we were contractually obligated to avoid using material in the chapter “Why Do Drug Dealers Still Live with Their Moms?”

TM: What is the most important thing you hope audiences take away from this film?

CT: Running regression analyses and mining rich data sets are extraordinarily valuable endeavors for brilliant people like Professor Levitt because the results offer so much utility for everyday life. He can interpret the data and impart findings – often directly contradicting widely held beliefs – that can help us all be wiser parents, more informed voters, savvier business people, and better decision-makers. If we succeed, our film will inspire audiences to see the merit in challenging conventional wisdom. I’m not sure I can turn economists and sociologists into rock stars, but I hope that “thinking freakonomically” becomes synonymous with sound judgment and high intelligence. That’s pretty sexy to me.

TM: What has been the most rewarding thing for you (personally) about working on this project?

CT: We’re not done yet, but I feel a real sense of satisfaction that I was able to orchestrate what is already being hailed as the greatest collection of documentary filmmakers ever assembled. Moreover, this is, ostensibly, my first film as a lead producer. If Freakonomics can permeate the popular culture and inspire people to think more like Levitt and Dubner, and then act accordingly, that would be the ultimate.   

TM: If you were a tree, what kind of tree would you be?

CT: I would be a deciduous tree in autumn. Is there any other answer?

TM: No, not really… As a producer, where do you get both your motivation and your inspiration?

CT: I’ve never fully understood where I get my motivation or my inspiration.  Maybe that question is best left to others to interpret based on what I create and how much I accomplish.

Troutwine is eyeing a late summer 2009 final cut for the film, with a theatrical release possibly later in the year. For those of you (like us) who cannot wait, here is a list of the named directors, the working titles of each segment and current status for their respective segment:

  • Morgan Spurlock: “Would a Roshanda by Any Other Name Smell as Sweet?” (post-production)
  • Rachel Grady & Heidi Ewing: “Applying Freakonomics to the Young and Nimble Mind” (filming)
  • Alex Gibney: “Who Cheats and How Do We Catch Them?” (pre-production, filming begins January 2009)
  • Eugene Jarecki: “Abortion and Crime” (pre-production, filming begins in January 2009)
  • Fifth Segment: TBD  

We think we know who the will direct the fifth segment (and we’re thrilled if it turns out to be correct), but we were sworn to secrecy and despite our overall lack of journalistic integrity; we do plan to keep this secret. Sorry…

Between now and the film’s release, may we recommend you enjoy the books Chad Troutwine mentioned in his interview. We’ve read all three and highly recommend them:

·         Freakonomics

·         Liar’s Poker

·         Brush With the Law

Additionally, if you’re looking to get a daily fix of Freakonomics, we recommend you drop in on Dubner’s and Levitt’s blog.

More Leadership Lessons from the Airline Industry – Delta Stubs Their Toe (Again)

More Leadership Lessons from Delta Airlines

In a recent post, we admonished Delta Airlines for the ill-conceived, confusing Delta Breezeway enacted in late 2007. It seemed that even months after its introduction, most Delta gate agents and Delta frequent fliers still had no idea how to use them.

We are proud to say that between Thanksgiving and Christmas, Delta gate agents suddenly began using the Delta Breezeway consistently across the seven different airports we used. (This is a record, to be sure, as any Delta gate outside of Atlanta or Cincinnati employed a different set of rules when using the Breezeway for the first ten months following its inception.)

Congratulations Delta for finally making sense of something so simple – of course, we still believe you could have rolled this out more intelligently; employing proper project management principles coupled with better education and training.

Delta Airlines – Not Sweating the Small Stuff

The debacle that was the Delta Breezeway reveals a lackadaisical attitude in the Delta boardroom for truly serving the customer. Delta simply doesn’t sweat the small stuff. In any normal leadership situation the ability to not sweat the small stuff is an admirable quality. Given the razor thin margins of the airline industry, it’s almost required that you sweat everything – especially the small stuff that impacts your customers.

Southwest Airlines (SWA) gets it. The SWA leadership has always been known as a group that plans everything from boarsding a plane to their overall business health. SWA gets it; and they generally get it right the first time.

As a disclaimer, it’s important to note that none of the AskTheManager editors enjoys flying on Southwest. Their cattle call style of assigning seats and loading planes might make logistical sense – and families with kids seem to be okay with it – but it is terrible for business fliers who travel for a living. That said, SWA is the healthiest airline in America and deserves to be studied by those who are struggling. (Hint for the other airlines: look at SWA’s leadership, and how the company tests and measures before they implement wholesale changes.)




You Cannot Test Ideas in the Boardroom

Southwest’s style of loading planes, as we wrote, has been a nuisance for business travelers – especially those who like to lounge before they fly. We must know we will have the aisle seat in the exit row and we don’t want to have to fight for it.

In the airline industry, unloading and loading planes quickly – faster than your rivals – earns you a competitive advantage. SWA gets this. They’ve made a conscience choice to forego most business travelers in return for better margins. That is their choice.

It’s old news, but Southwest experimented with assigned seating for about a year only to decide to slightly modify their 36-year old cattle drive in favor of a more orderly numbered seating system. (To read more about this decision, here’s a news story from September 2007.) No assigned seats, but with less of a cattle call. The leadership lesson for Delta is not that they should switch to a numbered system for assigning seats, rather that they should alter the way they enact changes at their struggling airline.

Last month – just days after Delta completed its merger with Northwest and proclaimed that there would be no immediate changes – Delta made an enormous change to the way everyone, including frequent fliers, gains access to premium seats (exit rows, most aisle seats and coach seats near the front of the aircraft). They adopted, without warning or testing, a system that we’ve been told was in place at Northwest. They wanted everyone to pay extra for those seats.

While we’re are certainly not opposed to Delta raising revenue in creative ways, we were absolutely shocked to learn that as frequent fliers we didn’t even have access to those seats until check-in. You see, Delta wanted to sell those seats at a premium to regular fliers, so they blocked frequent fliers from gaining access to those seats.

They clearly tested this concept only in the boardroom, and it passed with flying colors.

Oops, Time to Reverse another Bad Delta Decision

To their credit, Delta only made their coveted Platinum and Gold members suffer for a few weeks before they reversed this idiotic and untested change. We can only imagine the emails that flooded Delta.com complaining of this policy (we know of a few sent by us that were not pleasant).

The moral of this story for all businesses is to follow the Southwest example. Even when the world was telling them for decades that their system for assigning seats should be altered, they resisted the temptation to enact wholesale changes and tested (for months, in controlled situations at just a few select locations) a new system before determining a course of action.

This is why Southwest has fared better than Delta and the other large airlines. The Delta leadership could learn a thing or two from Southwest.  

Detroit’s Automakers: Why They Deserved The Money

Why Detroit Deserved Their Bailout…

(We understand we’re a little late to the party, but we were on hiatus during the whole Auto Bailout mess, and we felt we would be remiss if we didn’t provide our two cents.)

While there is no doubt that the Detroit automakers sowed many of the seeds of their own destruction, these seeds were sown decades ago in the 1950s, 60s, 70s and 80s; and the blame for the current financial health of the Big 3 should not be laid solely at the feet of today’s business and union leadership teams.

Interestingly, American automakers are in this predicament because, over the years, they accomplished their jobs; and they accomplished them with integrity to the mission at hand.

The union employees and their stewards and representatives served the needs of the workers – current and future. The executive leadership served the needs of the companies’ shareholders. This was their job, and it was this strategy that built and maintained an industry in America that was unmatched.

And while we can argue that Chrysler, General Motors and Ford were shortsighted in their planning, research and development – because none of the three introduced the Prius for example; or because they were too dependent on large SUVs and trucks for the bulk of their revenues – anyone doing so would prove that they do not fully understand the American economic system. These companies served the interests of their shareholders and their employees, and that was their job.


To deny that the American automotive industry hasn’t changed – they they haven’t begun producing fuel-efficient vehicles, that they weren’t proactive in reducing dealership ranks, or that they don’t equally serve their communities and their shareholders – would be shortsighted.

Automakers Still More Than $100 Billion Short of AIG

When we compare Detroit to Wall Street, the requested bailout amounts aren’t the only vast differences between the two. While the American auto industry could have done more to lessen the effects of the current recession, it was the leaders of the Wall Street firms that are receiving the greatest bailout amounts that caused the very economic crisis we are faced with today – the same economic crisis that caused the current recession that nudged the American auto industry on the brink of failure in the first place. You can’t blame Detroit’s issues on the Big 3 without including likes of AIG, Lehman and others.

While Detroit’s product and cost woes were primarily caused by business and union leaders long since gone; the Wall Street crisis was the brainchild of the same management teams in charge today. Automakers did not make risky bets with shareholder money or over-leverage their firms to maximize their own bonuses – that was the exclusive domain of Wall Street.

In the end, we are free market thinkers at AskTheManager.com, but we are also fair. Fair is fair, and we cannot use tax dollars to assist those who caused the crisis without also using a few bucks to help those caught up in it.

 

2008: The Year We Figured Out We Had No Leaders

2008: A Lesson in Recession and Leadership

The axiom “sales cure all ills” rings more true today than ever. More than anything it teaches us an inarguable lesson: that is, we learn more about leadership in bad times than we do in good times.

To prove this theory to yourself, imagine your company just 18 months ago in June 2007. If your business is like most others, you were humming along and times were great. In fact, times were so good that waste, excess and poor leadership went nearly unnoticed. Why would anyone care if “Bob” was a poor leader? His region’s sales were good and that’s all that mattered, right?

Wrong. Because sales does tend to cure all ills – strike that: sales covers up all ills – you didn’t really care that Bob had poor communication skills, had completed no succession planning, and that his team was largely incompetent. They were selling and that’s all that mattered.

Sales Cannot be Your Only KPM

Once the bottom started to fall out, of course, you looked to Bob for answers. Why, your company asked, was his region in such disarray? No one ever assumed it was poor leadership, because no one ever cared to look that closely. Bob surmised that they were just in a “tough market” and that things would turn around in the second quarter.

Well, the second quarter ended up worse than the first, and your company began to realize that Bob’s region was not only losing money, it was also losing market share. It wasn’t just the market, it must be something else.

Not sure what was happening, your CEO asked Bob in the third quarter to give him a plan on how to turnaround the region. Bob’s plan, of course, included cuts so severe that your company lost muscle and bone along with some of the fat. (Because Bob had no idea why the good times were good, he had no idea how to return to them.) The few truly valuable people in Bob’s region left and the sycophants hung on for dear life. Sales continued to decline and no one had any answers.




Goodbye Bob

Last month, your company let Bob go and realigned his region. Upon further review, you discovered that Bob had been losing market share all along – even in the good times – but that he benefited from a growing market and a perception at headquarters that he was a leader. You scratch your head today and ask yourself, “How could we have been so blind?”

Join the club. The issues at your company are not atypical. Nearly every corporation suffers from the same blindness in the good times: a form of near-sightedness so severe no one can see the forest or the trees. Only when we’re faced with near collapse do we bother to look closer; to examine what’s really happening.

The funniest thing to me about the whole “Bob situation” at your company is that anyone is shocked that it was caused by a lack of leadership. Imagine what your company could have achieved during the good times if Bob’s lack of leadership had been identified years ago; imagine how much easier this recession would be on the employees in that region if Bob had never been at the helm.

Perhaps after this recession – sometime in 2009 or 2010 – companies who were hard hit will place the proper value on real leadership and examine every input; not just the outputs. (For those that survive, that is.)