Comments on: Sales – Why Do Some Salespeople Take It Personally When They Lose An Account? http://askthemanager.com/2009/01/sales-why-do-some-salespeople-take-it-personally-when-they-lose-an-account/ Leadership Development & Management Training Fri, 11 May 2012 10:38:56 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: TheManager http://askthemanager.com/2009/01/sales-why-do-some-salespeople-take-it-personally-when-they-lose-an-account/#comment-14404 TheManager Thu, 08 Jan 2009 11:02:21 +0000 http://askthemanager.com/?p=166#comment-14404 Skip makes some great points... and he should, he writes one of the best Sales Training Blogs on the Web: http://blog.sellingtoconsumers.com - we highly recommend it. Skip makes some great points… and he should, he writes one of the best Sales Training Blogs on the Web: http://blog.sellingtoconsumers.com – we highly recommend it.

]]> By: Skip Anderson http://askthemanager.com/2009/01/sales-why-do-some-salespeople-take-it-personally-when-they-lose-an-account/#comment-14322 Skip Anderson Thu, 08 Jan 2009 03:04:03 +0000 http://askthemanager.com/?p=166#comment-14322 A negative reaction to losing business is wrong for lots of reasons. One of those reasons is that is reduces one's chance of closing future business. A personal story: My wife and I put an offer on a home 10-15 years ago, and made the offer through the seller's agent. The agent who we had bought and sold a previous home caught wind of this, and he called up my wife and ripped her a new one ("How could you use another agent? etc, etc, etc). Well, as it turns out, the deal on the home fell through due to poor performance by our real estate agent. So we were once again in the market for a home, and we obviously weren't going to use this agent. This would have been an opening for the other agent to step into the picture. However, he had burned a bridge with us big time, so was out of the picture...and still is. Lesson: a lost customer might be a future customer, so don't burn a bridge! A negative reaction to losing business is wrong for lots of reasons. One of those reasons is that is reduces one’s chance of closing future business.

A personal story: My wife and I put an offer on a home 10-15 years ago, and made the offer through the seller’s agent. The agent who we had bought and sold a previous home caught wind of this, and he called up my wife and ripped her a new one (“How could you use another agent? etc, etc, etc).

Well, as it turns out, the deal on the home fell through due to poor performance by our real estate agent. So we were once again in the market for a home, and we obviously weren’t going to use this agent. This would have been an opening for the other agent to step into the picture. However, he had burned a bridge with us big time, so was out of the picture…and still is.

Lesson: a lost customer might be a future customer, so don’t burn a bridge!

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