What the Aussies Can Teach Us About Email Etiquette


Sorry for the pure click-bait title, but I didn’t know what else to call this trove of helpful information that was shared with me by an Australia-based online education firm about email etiquette.

Their piece, titled Email Etiquette: Improve your business writing & communication skills, is chock-full of great email stats and, more importantly, terrific and easy to understand Dos and Don’ts like:

  • DON’T leave the subject line blank – this shows laziness and lack of respect for the recipient.
  • DO say what you need to say immediately. (With respect to Subject Lines.)
  • DON’T clutter your emails.
  • DO take advantage of white space to make it easier to read.
  • DON’T assume the recipient knows who you are – include an email signature with your contact details, website and other information.
  • DO ask the recipient to perform a specific action… (This firm is – as we are – big on including great calls-to-action in your emails)

To see the rest of their Dos and Don’ts (and interesting email stats), I highly recommend you visit their Email Etiquette page.

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