Leadership Lessons from a Dead Socialist

Leading in the New Millennium: Pay for (Lack of) Performance

“It is difficult to get a man to understand something when his salary depends upon his not understanding it.” – Upton Sinclair

Although Sinclair’s words were uttered in 1935, they ring especially true when applied to the leadership void we face today. While Sinclair, a socialist, didn’t speak these words to decry the inattentive state of management during the Great Depression, his words speak volumes when applied to the CEOs, boards of directors, and other executives of the failed and failing businesses of this Great Recession.

We’re still a few months away from the first of many Lehman Perp Walks, though it’s important to note we believe that Sinclair’s quote can be equally applied to the senior leadership of Lehman as it could to the senior team at Enron.  

Enron and Lehman: Two Peas in a Pod

Let’s compare Ken Lay and Dick Fuld – two monosyllabic managers with their eyes on their own bank accounts and little regard for their employees or their shareholders.

Enron’s Lay claimed he had no responsibility for and little understanding of the risky and illegal ventures of his management team that bankrupted the giant company.

“It is difficult to get a man to understand something when his salary depends upon his not understanding it.”

Assuming Lay was telling the truth when he feigned ignorance regarding the schemes that brought down Enron, it’s easy to assume that he did not want to understand – he was making too much money in his ignorance.

Lehman’s Fuld claims his company and he were, in effect, victims of the housing and credit crisis. Dick Fuld made over a half a billion dollars during his 14 years as CEO of Lehman – that hardly qualifies him for victim status. Moreover, Fuld made his hundreds of millions all while allowing his company to dive into riskier investments requiring insane amounts of leverage.




When Fuld is finally brought to answer under oath for the enormous bankruptcy he orchestrated (his congressional testimony in October was a joke), he will no doubt claim he didn’t fully understand the credit default swaps and other risky investments his team was helping create.

“It is difficult to get a man to understand something when his salary depends upon his not understanding it.”

So What Must We Change?

Clearly shame and public humiliation aren’t enough to sway America’s CEOs to always act responsibly and in the best interest of the company’s shareholders. Case is point: Merrill Lynch CEO John Thain recently requested he be awarded a bonus of $10 million for 2008. Without going into Merrill’s ‘08 financials (or lack thereof), let’s just say that Thain proved, if nothing else, he has incredible nerve. (Boards of failed companies, generally, don’t even face shame or public humiliation – they just move on like carpetbaggers.)

Given the speed at which many companies are collapsing, it seems that even the alleged pay for performance packages that reward a CEO for some short term positive movement of a company’s share price are ineffective. Fuld had the gall to argue in front of congress that he delivered terrific shareholder value during the first 13 of his 14 years as CEO. Big deal, Dick, tell that to the September 2008 shareholders and employees.

Leaders as Stewards

CEOs, like US Presidents, serve at the pleasure of their constituents. Presidents serve at the pleasure of the American citizens; CEOs, allegedly, serve at the pleasure of the shareholders (the owners of the company). No matter how many years of prosperity a CEO has delivered (via shareholder value), a sudden bankruptcy that destroys a 158-year old company proves that the CEO was no steward; that personal gain (including stroking his own ego) was his primary (and possibly his only) goal.

If our business leaders fail to act as stewards, then our boards must act. If our boards fail to act, shareholders have little recourse beyond civil remedies that generally fail to change behaviors. Civil penalties for underperforming and/or incestuous boards are insufficient to stem the tide of bad leadership we’ve faced over the past decade.

Perp Walks for Boards

It’s time we criminalized the lazy, incestuous boards who fail to protect the shareholder. It’s time that more than a few directors received several years behind bars for every billion in shareholder value they failed to protect.

If you think what we’re requesting is akin to advocating the death penalty for jaywalking, you’re way off base. We asked someone who sits on three Fortune 500 boards (who spoke to us on the condition of anonymity) what made them feel they were qualified to sit on so many boards while leading another large company as CEO. Their response: “Listen, I get about $100,000 from each company for four meetings a year. I think I can handle it.”

Four meetings a year – unfortunately, that’s how far too many board members view their duties. What’s worse is that your “performance” (i.e. networking) on one board leads to appointments to other boards. Rock the boat, and you’re not asked to join the other boards.

“It is difficult to get a man to understand something when his salary depends upon his not understanding it.”

Amazing how a socialist like Sinclair can teach us so much about capitalism.

2008: The Year We Figured Out We Had No Leaders

2008: A Lesson in Recession and Leadership

The axiom “sales cure all ills” rings more true today than ever. More than anything it teaches us an inarguable lesson: that is, we learn more about leadership in bad times than we do in good times.

To prove this theory to yourself, imagine your company just 18 months ago in June 2007. If your business is like most others, you were humming along and times were great. In fact, times were so good that waste, excess and poor leadership went nearly unnoticed. Why would anyone care if “Bob” was a poor leader? His region’s sales were good and that’s all that mattered, right?

Wrong. Because sales does tend to cure all ills – strike that: sales covers up all ills – you didn’t really care that Bob had poor communication skills, had completed no succession planning, and that his team was largely incompetent. They were selling and that’s all that mattered.

Sales Cannot be Your Only KPM

Once the bottom started to fall out, of course, you looked to Bob for answers. Why, your company asked, was his region in such disarray? No one ever assumed it was poor leadership, because no one ever cared to look that closely. Bob surmised that they were just in a “tough market” and that things would turn around in the second quarter.

Well, the second quarter ended up worse than the first, and your company began to realize that Bob’s region was not only losing money, it was also losing market share. It wasn’t just the market, it must be something else.

Not sure what was happening, your CEO asked Bob in the third quarter to give him a plan on how to turnaround the region. Bob’s plan, of course, included cuts so severe that your company lost muscle and bone along with some of the fat. (Because Bob had no idea why the good times were good, he had no idea how to return to them.) The few truly valuable people in Bob’s region left and the sycophants hung on for dear life. Sales continued to decline and no one had any answers.




Goodbye Bob

Last month, your company let Bob go and realigned his region. Upon further review, you discovered that Bob had been losing market share all along – even in the good times – but that he benefited from a growing market and a perception at headquarters that he was a leader. You scratch your head today and ask yourself, “How could we have been so blind?”

Join the club. The issues at your company are not atypical. Nearly every corporation suffers from the same blindness in the good times: a form of near-sightedness so severe no one can see the forest or the trees. Only when we’re faced with near collapse do we bother to look closer; to examine what’s really happening.

The funniest thing to me about the whole “Bob situation” at your company is that anyone is shocked that it was caused by a lack of leadership. Imagine what your company could have achieved during the good times if Bob’s lack of leadership had been identified years ago; imagine how much easier this recession would be on the employees in that region if Bob had never been at the helm.

Perhaps after this recession – sometime in 2009 or 2010 – companies who were hard hit will place the proper value on real leadership and examine every input; not just the outputs. (For those that survive, that is.)

Leadership Development Blogwatch – November 23, 2008

 

Best of the Leadership Development Blogs

The past two weeks on the Leadership Development blogs delivered a middling of mediocrity and only a few top posts. Whether due to the economic turmoil or to some post-Halloween hangover, some of the strongest leadership writers have been quiet. (Luckily, we had a few posts, as did Dr. Earl R. Smith II.)

The AskTheManager.com editors chose the following posts to represent the best of the Leadership Development blogs for the two weeks ending November 23, 2008:




Diminishing Return
If you’re like me, a type A, then the idea of one more call or sentence is a lure. But the reality is we reach diminishing return well before we think. This is not only an issue for type A people. It really flows through our culture (in

Top 100 Best Books for Managers, Leaders & Humans
Marshall Goldsmith, Mark Reiter (leadership development, executive coaching, leadership). 8, Built to Last: Successful Habits of Visionary Companies Jim Collins, Jerry I. Porras (business, management, leadership development, leadership)

Governing in a Crisis
Risk management committees should also assess the corporation’s leadership development programs. A crisis demands strong leadership on the scene and in the boardroom. The CEO must provide direction for the company to find its way out of

5 ways to develop leaders
This leadership industry of selling goods and services shows there’s tons of interest in leadership development amidst organizations of all kinds: government, business, corporations, non-profits, ministries, churches, et al.

The First 90 Days Critical Success Strategies for New Leaders at
The First 90 Days should be incorporated into every company’s leadership development strategy, so that anyone making a transition in an organization can get up to speed quicker and smarter.” -Suzanne M. Danielle, Director of Global

Leadership Development and the Future of Business
What is the Future of Business and why is Leadership Development important? Well, since I am not a psychic nor of divine providence, I, like you, can only guess. However, there are some clear writings on the multitude of walls around …

Thoughts on Leadership from Madeleine Albright
Found this yesterday on the Wall Street Journal Online. Ms. Albright gives some interesting thoughts on leadership and women’s issues. I noticed her embrace of community (reference her reflections on her time at the UN) as well.

Assess and Fine Tune Your Leadership Skills
Remember that we are talking about a leadership development process that extends for many years – leadership development is a preparation for the future by developing the skills and abilities of the present. My leadership coaching helps …

Goldman “Leaders” Choose Poverty over Incarceration
Goldman Leaders Forgo 2008 Bonuses In a recent email from one of our readers, we were asked to weigh in on the Goldman Sachs Group’s leadership decision to request no bonuses for the current calendar year. What are your thoughts on the …

Leadership Development Coaching
Smith specializes in turnaround management, strategic planning, leadership development and executive coaching. He also works as an executive and/or life coach in the areas of personal growth and spirituality. He is the author of Amazing …

The Leader’s Gift-Giving Guide – Holiday Gifts Everyone Can Use
Holiday Gifts for the Office Crowd ‘tis the season to think about all the people who helped you get where you are today. Whether you are a senior leader or an up-and-coming manager, it’s important for you to thank those who make an …

How Small Business Owners Benefit from Coaching
Smith specializes in turnaround management, strategic planning, leadership development and executive coaching. He also works as an executive and/or life coach in the areas of personal growth and spirituality. He is the author of Amazing …

The Two Paths to Great Leadership
Two roads. Had a great conversation with Marc yesterday. We spoke a lot about future plans with our two companies, but it was his brief statement below that made me pause:. “You have two paths you can go on in this environment. …

Young Managers Can Learn from Old Sayings
Old Sayings are Often Gold Sayings Yes, that hackneyed phrase was as hard to type as it is to read, but I used it to illustrate a point: an ounce of prevention is worth a pound of cure; you do reap what you sow; and actions do speak …

Mastering the Art of Leadership
Through leadership development. Why? Because good leaders are made and the process itself is a continuous process of improvement. Here are seven ways to begin developing your leadership right away. Develop your hard skills through …

How to find a leadership coach
They impart special skills through techniques and seminars and deal with issues like personal growth, leadership styles, leadership development and much more. Here emphasis is more on making the management team members more effective …

 

Young Managers Can Learn from Old Sayings

 

Old Sayings are Often Gold Sayings

Yes, that hackneyed phrase was as hard to type as it is to read, but I used it to illustrate a point: an ounce of prevention is worth a pound of cure; you do reap what you sow; and actions do speak louder than words.

Is it just me, or do we reject old sayings out of hand until we become old ourselves?

While none of these three sayings originated in the workplace, they all can and do apply to situations managers face everyday. Moreover, as most every business in the world is facing a tough road ahead, these and many other old sayings are proving more true by the minute.

A lesser known and less mature old saying – you either change the people or you change the people – should become so ingrained in every manager’s brain that they begin to say it in their sleep.

Tough Times Call for Bold Action

The single worst trait most young managers possess is the desire to be liked. Because of this, they are often reluctant to make hard decisions (or take bold action) – even in tough times.

They work very hard to change the people, but fail miserably to change the people if they cannot change the people. When faced with adversity in business, leaders must either change the people or change the people.

There are no exceptions to this rule… and this is where most first-time managers fail.

Whether due to an overdose of compassion or a fear of disapproval, young managers have trouble pulling the trigger on underperformers. They will stall, capitulate or even accept poor performance from a handful of their charges if it means avoiding confrontation and endangering their popularity.

Leadership is not a Popularity Contest

Leadership, in fact, is often quite lonely. For those of you who are afraid of making the tough decisions right now, take a few minutes and complete a brief exercise.

  • Jot down your goals, your company’s goals and a few of the interim steps you and your company will take before you realize all of the goals.
  • Scenario One: Imagine that the economic downturn has already bottomed and that we are on our way up. Imagine it is six months from now and unemployment is at 5%, the Dow is firmly above 11,000, and credit is flowing freely.
  • Scenario Two: Imagine it is six months from now and unemployment sits at 15%, the Dow rests at 6,300, credit tightens to the extent that your company cannot borrow, and you are forced to lay off 50% of your workforce. 




What happened to your goals and your company’s goals in Scenario One? You probably reached many of the short term goals and are well on your way to reaching your long term goals.

Now, let’s examine what happened in Scenario Two: likely, you are far from your goals, your company is close to bankruptcy, and you are probably included in the 50% of your workforce that will soon be unemployed.

Complacency is the Enemy of Success

As leaders, we cannot count on external factors (like the economy) to always go in our favor. Anyone can manage when times are good. True leadership is often hard to spot when sales are up, profits are high and everyone is smiling.

If the recent problems in your industry have taught you nothing else, they should have displayed for you in living color the difference between the leaders and the pretenders. Now is the time to rid yourself of the pretenders: either you change the people or you change the people. Doing nothing is not an option.

Time for Change

Start by working to change the people. Identify your lowest performers, provide them with the tools and the training necessary to do their jobs, and give them firm expectations.

If this fails, then change the people.

The greatest benefit of economic crisis is the cleansing that ultimately takes place. Call it “Business Darwinism” or simply market forces at work; the fittest will survive. If you fail to change the people, you can rest assured that you will not be counted among the fittest.

 

Goldman “Leaders” Choose Poverty over Incarceration

Goldman Leaders Forgo 2008 Bonuses

In a recent email from one of our readers, we were asked to weigh in on the Goldman Sachs Group’s leadership decision to request no bonuses for the current calendar year.

What are your thoughts on the following article?  How does this reflect leadership during these troubled times? – Tye Mills

(To read the article Tye mentions, follow this link.)

Lloyd Blankfein, CEO of Goldman Sachs, and six other top executives asked the board’s compensation committee to skip them during bonus time this year.

Pardon us if we don’t cheer.

While it is certainly admirable that these executives would take a seemingly proactive step to helping right the ship at Goldman, this decision should have come from the board (not from the executives) and should have come much sooner than November 2008. (In the nature of full disclosure, the executives likely gave up their bonuses because Attorney General Andrew Cuomo warned them last month that the bonuses might break New York State law.)

We never begrudge any executive their compensation nor any corporation their profits. This is the way our system works; and our system has worked better than any other in the history of the world. The prosperity enjoyed from Joe Six-Pack to Joe the Plumber is in large part due to the spoils enjoyed by the executives of the Fortune 500.

Take away their incentive to make money and you take away our standard of living.

Further, the seeds of destruction at corporations like Goldman and Lehman that plunged the world into economic turmoil were not planted by large bonuses. Rather, it was inattentive executives and especially their boards of directors who drove us off this cliff – while laughing and smiling all the way to the bank.




But How Will They Feed Their Families?

TheManager will not get a bonus this year, either. Not because I petitioned the board, but because my bonus is set up to pay out only when the shareholders make money. In 2008, my company’s shareholders lost quite a bit.

The removal of truly performance-based bonus pay is where most executives and boards have failed the owners of their companies; and why many of these men and women should be in jail. Leveraging your shareholders for personal gain, as Lehman has been reported to have done, by ratios of 30:1 or worse is criminal. No owner (and that’s what stockholders are) would ever agree to assume risks of this magnitude.

Before you worry about poor Lloyd and his crew, they will still receive roughly $600,000 each in base salary this year. Additionally, we can only wish that they were able to save some of their bonus from last year. (Just as the wheels of the economy were coming off in 2007, the top three executives at Goldman Sachs made more than $57 million each.)

It’s No Longer a Free Market

Companies, and especially their highly paid executives, have argued that multi-million dollar bonuses were necessary to “to attract and retain top talent.”

Top talent? By top talent, I’m hopeful you don’t mean Dick Fuld of Lehman or even Lloyd Blankfein.

Before we break our arms patting old Lloyd on the back, let’s remember that Blankfein was the CEO when Goldman posted a 70 percent drop in profits last quarter. Additionally, Blankfein was the CEO when Goldman stock plunged 69 percent this year. Doesn’t sound like bonus time to me.

In a free market, Goldman is free to pay its executives whatever they can grab. However, the market is no longer free for Goldman, Morgan Stanley and many other firms. Goldman, you see, took 10 billion of your tax dollars in the recent bailout. This makes them, in our opinion, a quasi-governmental entity. At the very least, they should be heavily regulated until we get our $10 billion back – this includes their executive compensation plans.

Back to Tye’s Question

Tye asked, “How does this reflect leadership during these troubled times?”

Tye, if this were truly a leadership move and not a classic CYA*, I would be impressed. I am not.

I would have been impressed if the leadership of Goldman Sachs had taken the long view toward building wealth for their shareholders and clients instead of focusing on their multi-million dollar paydays.

Once Goldman became a publicly traded entity in 1999 they moved the risk from themselves (the partners) to the shareholders. Without the risk, they were like drunken coeds on South Padre Island waiting for their shot on Girls Gone Wild.

Leadership is about service and sacrifice. Giving up a bonus because you’re afraid to go to jail is self preservation. Self preservation is as far from leadership as $57 million is from $600,000.

To read some interesting notes about the current crisis and how we really got there, check out a great article published last week by Liar’s Poker author Michael Lewis. It brings some closure to the fall of Salomon Brothers and some great insights into today’s troubles. Lewis convincingly argues that Salomon’s move from a partnership to a publicly traded corporation led to the current collapse. To read Lewis’ article, follow this link.

*Editor’s Note: CYA is code for “cover your ass.”

Leadership Lessons From Circuit City – Ho Hum, Another Bankrupt Retailer

 

Circuit CityAnother One Bites the Dust

In what might be the least surprising business announcement of 2008, Circuit City filed for Chapter 11 bankruptcy protection on Monday.

Wow, really? Color us shocked.

To be honest, we’re a little shocked it took this long. We’re also a little surprised that their creditors aren’t forcing them into Chapter 7 liquidation – though that may come sooner rather than later. (Lest we forget, fellow specialty retailer Linens ‘N Things initially filed under Chapter 11 and is now in Chapter 7.)

Like Linens ‘N Things, Circuit City cannot blame their bankruptcy on the credit crisis, housing downturn or the growth of online retailing. No. Circuit City can only blame themselves. Specifically, they can only blame their leadership.

Leadership is More Than Directing Traffic

The Circuit City executives deserve to join Lehman’s Richard Fuld in the business Hall of Shame. Like Fuld, Circuit City leaders made misstep after misstep that effectively condemned their company. However, unlike Fuld, Circuit City’s leadership failed to take enough risks; deciding instead to ride out a doomed strategy for the past several years while their competition ate away at their market share.

What is Circuit City? At what do they excel? What is their niche? Can you identify one thing they do better than anyone else? The short answer: No. Circuit City is a vacuum; they are the epitome of nothingness; they lack an identity.

You must be the Best “Something”

Who’s the best online bookseller? Which hotel company provides the best customer service? Which rental car company is the undisputed king? Where can you go to get the best sushi in Las Vegas? (It’s important to note that 3 of these 4 command a premium for their products.)




The answers to these questions are not relevant to this discussion, though being the best and/or carving out a niche is critical in business – good economy or bad. Circuit City had no such niche. They were not the best at anything. They were known for nothing.

Of chains offering electronics, Wal-Mart is the low cost provider and Best Buy provides the largest selection and the most knowledgeable salespeople. Circuit City has long been known for poor service, poor selection and product shortages of loss leaders. This is not the niche you want to carve out for yourself. (Did Circuit City executives ever understand their goal?)

Circuit City chose to compete with Wal-Mart and Best Buy by duplicating pieces of these companies’ strategies – something they could never hope to do well – and they never bothered to create a unique business model that would provide something of value to consumers and provide them their piece of the pie.

While there is certainly room for additional bricks and mortar electronics retailers, Circuit City executives never understood what it took to be the best at something… anything.

That’s Not Fair – They Never Saw This Coming

If your argument is that the credit crisis is really what took Circuit City down you’re sadly mistaken. Perhaps you’re unaware that Circuit City executives burned through more than half a billion dollars in the last four years.

What about creating an aggressive online strategy? Doesn’t it seem like $500+ million would have been enough to develop a competitive online business model? With that kind of cash in 2004, true leaders would have developed a sustainable business. Instead, Circuit City chose to watch the cash reserves decline quarter-after-quarter until they were forced in bankruptcy. Were they negligent, incompetent or just suffering from analysis paralysis?

The End is Near

Don’t be fooled by their reorganization plans, Circuit City is down for the count and not getting up. Lousy leadership is lousy leadership, and court protections will change nothing.

While Chapter 11 might provide a short-term reprieve and allow them to stock their stores for Black Friday 2008, they’ll not be around for Black Friday 2009. (Heck, they probably won’t make it to Good Friday.)

….

(Just in case you were wondering, the answers to our questions about who are the best ___________ are Amazon, Ritz Carlton, Hertz and Nobu.)

 

NY Times Business Hardcover Best Sellers – November 2008

 

New York Times – Hardcover Business Best Sellers – November 2008

 

An historical election behind us and a bleak short-term future ahead, we find ourselves at a very interesting time. When will the market hit bottom? How high will unemployment ultimately reach? Will Chrysler and GM survive to see 2010? Can Barack Obama and a Democratic Congress do anything to solve the credit and housing crises?

 

With so many economic questions facing us, it seems natural that the NY Times list would have more than a few economic tomes in the mix. (We count nine.) Below you’ll find the Top 5 on the New York Times Hardcover Business Best Sellers list for November 2008 – to see the complete list (and to see an interesting economic read at number 14 this month) follow this link.

 

At fourteen on the November list (second in October) is a good read by T. Boone Pickens. Part autobiography and part Boone’s plan for America’s energy independence, The First Billion is the Hardest is interesting if for nothing else than it provides a pretty solid plan for reducing our dependency on foreign oil. Obviously his views are less interesting to America now that gas is relatively cheap – though we believe it won’t take much for oil to top $140 a barrel again. (Last we checked Pickens was the only one putting forth a real plan.)

 

Number 1 this month brings a great Warren Buffet biography by Alice Schroeder. In fact, The Snowball is not only number 1 on the NY Times list, it was also named to our list of the 10 Best Warren Buffet Books of All Time last month. At last count, there are forty-seven Warren Buffet bios currently in print, so you need a guide to decide which ones are worth your time. To see our list of the 10 Best Warren Buffet Biographies, follow this link.

 

 




This
Month

 

Last
Month

1

THE SNOWBALL, by Alice Schroeder. (Bantam, $35.) The life of Warren Buffett.

 

2

HOT, FLAT, AND CROWDED, by Thomas L. Friedman. (Farrar, Straus & Giroux, $27.95.) How a green revolution can renew America, by the New York Times columnist.

1

3

WHO, by Geoff Smart and Randy Street. (Ballantine, $24.) How to attract and hire the right people for your business. (†)

 

4

THE TOTAL MONEY MAKEOVER, by Dave Ramsey (Thomas Nelson, $24.99.) Debt reduction and fiscal fitness for families, by the radio talk-show host. (†)

6

5

THE 4-HOUR WORKWEEK, by Timothy Ferriss. (Crown, $19.95.) Because life isn’t all about work. (†)

3

 

Managing Up When Your Boss Refuses to Lead

 

Managing Up – Overcoming the Fear of Leading the Dullards Above You

Explaining to your boss or your boss’ boss that he/she is an idiot is never a good idea, though everyday in American business we are faced with substandard leadership and a mission at hand. How can we help move the business forward when we work for the dumbest person alive? How can we, as lower or middle level managers, effectively and efficiently help our company succeed in today’s tough economic times?

Overcoming the fear of managing up is a primary way middle managers or rank and file employees can effectively drive results through the entire organization. Of course, it’s important that these middle managers stop being a victim of their supervisor’s inadequacies. If you’re too busy crying “woe is me,” then you have your own issues to overcome before you should feel comfortable tackling those of your boss.

Your Boss Has Some Strengths, Doesn’t She?

After you grow up and quit blaming your boss for the failings of your business, understanding your supervisor’s strengths and weaknesses is the first key to unlocking the door to a more productive workplace. Clearly, you have a good handle on their weaknesses or you would have never stumbled upon this management training article. Employing a little insight and putting your personal feelings aside you’ll certainly discover that this idiot has a few strengths, as well.

Playing to their weaknesses (or trying to exploit these) will not get you from point A to point B in an expeditious manner. Rather, you need to understand their strengths – and especially what they believe they’re good at – and use these to your company’s advantage.

Perhaps your boss fancies himself a tremendously cost-conscious leader, adept at recognizing and cutting fat before it ever hits the bottom line. Perfect – you have an “in” for all the good you wish to accomplish. Manipulating (I know this word sounds bad, but it’s necessary) your speech to this person in a way that angles everything toward the bottom line will allow you to make an impact you’ve missed in the past.

Priorities are King

Your supervisor’s priorities are probably tied very closely to their strengths. That is, if they’re good at something, that “something” generally becomes the highest priority for the company. Unfortunately, when a manager is good at something, especially a senior manager, they tend to use and overuse this at every turn. You’ve heard it said that “he’s good with a hammer, so he thinks everything is a nail.”

Work to document the priorities of your boss and especially what key issues exist (in their mind). Next, determine ways to address these issues within your sphere of influence. (Your sphere of influence encompasses those precious few priorities or duties you actually control.) Working to help your boss reach some of their goals (and allowing them to be the hero) will bring you into their inner circle faster than a sycophantically-adept sprinter.

Without being obvious, it’s important to ensure your supervisors see and appreciate your involvement in helping them solve their issues. When you assist your superiors, they are more likely to reciprocate in similar ways when you need help.

Take Charge

Taking charge when your boss does not is also an ideal way to positively influence a company’s direction. Generally speaking, when a team is in need of leadership, it’s due to a lack of involvement by the top guy/gal on the team. Taking charge and delivering quality direction to the rest of the team – and even to your boss – provides the much needed vision every human worker seeks.

By taking charge in a constructive way you will become a bit of a role model to others on the team. Ensuring your style is fair and void of ego will help the team members to rally around you, and should draw praise from those above.

But, My Boss is an Egomaniacal Weeble!

We’ve all worked for the do-nothing supervisor who smacks down every attempt at independence from any of his subordinates. In these instances, you must strive to balance pleasing your boss and the driving results of the team.

Nothing will appeal more to your supervisors than anticipating their needs. Instead of providing this no-load manager with a dose of passive-aggressive production (as others do), try delivering something above and beyond.

Of course, if your boss is truly an egomaniac, it will take more than a few “great jobs” for them to include you in their master plan. Here are few steps to help you achieve the unachievable with an egomaniac do-nothing:

  • Perform well on every task – never assume that something you completed for your boss is “good enough:”
  • Be visible – this smacks against the conventional wisdom that you should keep your head down for fear of having it shot off;
  • Go above and beyond – if your boss asks for last week’s numbers, deliver them with a chart showing the trends for the past several weeks; and
  • Drop the attitude – nothing kills a management career more than a passive-aggressive approach to doing one’s job.

Are you saying I Should Kiss His Ass?

No … and, well, sort of – after all, he is the boss.

On a serious note, all managers want people who work with them, not against them. Even great leaders prefer to work with those who create the minimum amount of drama at work. We all have enough drama in our family life that we would prefer to live without it in our work life. That said, great leaders do want to be challenged.

If you were working for a great leader, you wouldn’t be reading this blog.

By providing more than your boss asks for and acting consistently, you will quickly gain a reputation for being a reliable person of integrity who can execute. In business, there is nothing more important than execution.

Once your boss identifies that you are the “go to” person in the organization, your ideas and vision will begin to permeate the organization.

It’s All About “The Boss”

Throughout your quest to manage up, never forget that in your supervisor’s mind, it might be all about him/her. Great leaders check their ego at the door, but your boss is far from becoming a great leader. Accepting this part of your position – that is, to make your boss look good – will help both your management career and your company.  

By providing cover for your supervisor and taking blame when it’s not yours to take will allow you to grow in importance and influence. Over-communicating and frequently over-communicating will show most managers that you care about them and their priorities. Understand how your boss likes to communicate (via phone, email, in-person) and deliver what they want via the medium they prefer.


I Don’t Want to be a Pest

Careful, you’re slipping into the victim role here…

If you deliver value and you make sure your boss looks good while you deliver this value, you will never become a pest. However, it is important that your boss never look at you as weak or as a sycophant. A few quick tips to keep you from appearing weak or ineffective to the do-nothing boss:

  • Don’t waste their time – be prepared and understand their issues and the possible resolutions before you meet with your boss;
  • Have an opinion on everything important – recommendations, especially solid recommendations, are appreciated by the do-nothings; and
  • Provide adequate data – nothing moves a do-nothing off the fence more than data-based decision making.

Some Final Thoughts…

Although we may have already touched on some of these, it is vital that you think strategically, over-communicate with the underperforming manager and remain humble in the presence of your boss (especially when he/she is meeting with their boss).

As someone who thinks about the long-term, you will often be looked upon to deliver forecasts and opinions about the state of your industry. All managers want to succeed in the short-term, but great companies maximize their future. Strategic thinkers will always win above those who live only in the here and now.

Don’t be afraid of delivering too much information to the do-nothing manager in your life. In fact, there is no way to truly manage up unless you ensure they have all the data necessary to make an informed decision. Over-communication is the most underutilized techniques in middle management today. Don’t be shy and don’t be intimidated by the large corner office with a view. Businesses need information to succeed and your company needs someone like you to deliver that information.

Humility is often the most underused leadership trait today. Think about it in your life. Likely everyone you really like is humble; while you tend to tolerate those effective folks with overactive egos and you absolutely despise the blowhards who deliver nothing. Humility breeds respect, and respect is the key to managing up and managing across.