AskTheManager Book Review: Staging a Miracle: A Practical Parent’s Guide To Surviving an Autism Diagnosis

Call this post a digression (if you think this book has nothing to do with leadership) or call it a stretch (if you see, as I do, that this little book has some very big lessons for all of us). I read several books a month – all non-fiction – but few books ever rise to the level of a review on this blog. Most don’t deserve it, they’re just crap; while some cannot be shoehorned enough to be called leadership lessons. Staging a Miracle is one bright and shiny exception.

Author Jason Eden captures beautifully the frustration and trepidation truly dedicated parents feel when they are searching for clues and cures for whatever ails their children. I write “truly dedicated parents,” because – as you’ll learn in his book – not all parents are truly dedicated. For me, this was one of about a dozen leadership lessons that leapt off the pages at me and literally slapped me in the face. For parents of Autistic children (and those who care for the Autistic) his words should slap you into the reality that everything about your child’s progress (or regress) can be laid directly at your feet.

This is not to say that everything is the parents’ fault – that is not what Eden is saying in my opinion. What he is saying, explicitly, is that parental involvement (among many other factors) is critical. What I really like about Staging a Miracle: A Practical Parent’s Guide To Surviving an Autism Diagnosis is that Eden doesn’t just talk about involvement as if it were a bad cliché. Instead, he explains in a step-by-step manner exactly what involvement entails. Everything about this book is presented as plain language, practical advice. And unlike most leadership “experts,” Eden doesn’t just throw out words like involvement or tough love, he explains what they mean for and to the parent, the caregivers and especially the affected children.

“Well Timothy, it looks like Aunt Susan wants you to have the Autism”

In what might be the funniest thing I’ve ever read, Jason Eden sums up tough love with these shocking words in front of a well-meaning, but misguided relative who was undermining the progress he and his wife were making with their child. This is one lesson that all leaders should read and heed. Tough love is something that has been missing in American schools for 30 years, American homes for 20 years and American businesses for 10 years.

While I would love to dissect every chapter of this well-written work right here (because the book really is that good), that would leave you little reason to read Eden’s book on your own. Suffice it to say that Eden’s take on Autism care and treatment is a breath of fresh air. Unlike books written by so-called “experts,” Eden has no ulterior motives: He clearly only wants to help his kid live a normal life (my words, not necessarily his). This book takes parents through everything from how to select a school when you have a child with Autism to what you need to say to therapists and others who may not have your child’s best interests at heart.

Unlike the so many misguided books on the subject, he is not selling a thing; and his opinions are based on real results and logic, not on hype and wishes. This is as much a guide for parents with kids on the spectrum as it is a guide for anyone who deals with the Autistic. His advice is sound, and his dedication to helping his son is clear throughout. I highly recommend it.

(In the interest of full disclosure, buying Eden’s book using the link in the post above will result in a small commission – generally 4-6 percent – being paid to me by Amazon.com. If you’d prefer not to have me receive the resulting 28-42₵, you may purchase the book via this link. I really don’t care, so long as you buy and read this book.)

 

 

Time Management – Blogwatch August 20, 2008

 

The editors of AskTheManager.com scoured the vast resources of the World Wide Web to bring you these terrific and semi-terrific posts and articles cover Time Management.

 

Of course, most everything written about Time Management (including the posts below) encourage the use of tips and tricks. Let us warn you now, tips and tricks are always short-lived, and nothing short of a major paradigm shift will actually make you more effective and efficient.

10 Tips for Time Management for Your Home-Based Business
The key to time management is balancing your activities so that your life is not all work and no play. You have to make time to do the things necessary to keep your business growing, but don’t do it at the expense of the things you need
Pagalz.com – Blog – http://www.pagalz.com/blog

Speedy Time Management Game – ‘Road to Riches’
Steer your truck at breakneck speed on the Road to Riches in this entrepreneurial Time Management pursuit.
SPAWNPOINT.COM – Gaming News Feed – http://www.spawnpoint.com/

Time Management Through Task Templates – Fast Answers to FAQ’s to
Time management is highly prized by most people – and finding time is even preferred over earning more money, recent studies report. But if you don’t use your time effectively, you simply lose the time you have found.
A1Articles – Internet articles… – http://www.a1articles.com





Time Management Tips: Which of These Mistakes are You Making?
Clausen When you struggle with time management techniques recognize the underlying cause of your problem is your goals and your integrity with yourself. When you catch yourself constantly changing direction throughout the day,
Beautiful Mind Power – http://www.beautiful-mind-power.info/

Time Management Can Be Achieved with 5 Key Work Areas
This year is already moving pretty fast, therefore, your time management needs a quick pick me up. If you’re ready to grow your business and generate sales you have to function in an environment that facilitates execution.
ymib.com – Daily Inspiration blogs – http://ymib.com/blog

Strange Bedfellows: The Relationship between Mood and Time Management
The challenges of time management and personal effectiveness all seem to be appearing in the shadows and the greyness conscious, rational, systematic approaches to the problem. I think I need to start to believe the statement made in
Just Seven Things – http://justseventhings.com

The Key to a Better Life
Time management is basically about being focused. The Pareto Principle also known as the ‘80:20 Rule’ states that 80% of efforts that are not time managed or unfocused generates only 20% of the desired output.
Infochick’s Weblog – http://infochick.wordpress.com

Time Management Game – ‘Sunshine Acres’
Do you have what it takes to turn a simple parcel of land into a sprawling farmland? Of course you do!
SPAWNPOINT.COM – Gaming News Feed – http://www.spawnpoint.com/

Top Ten Time Management Skills
although we often think we don’t waste a minute of our time in reality this is far from true and there are many ways which we can manage ourselves more efficiently which ultimately leads to more successful time management.
Evrill – http://www.evrill.com

Time Management Program: If You Want to Be Time Rich, Pay Yourself
Have you come to realize the true value of time from past time management programs youve tried? Simply speaking time is more valuable than money because its a non-replenishable resource. The great thing is that time is available to
Evrill – http://www.evrill.com

 

 

Leadership Development – Blogwatch July 11, 2008

 

TheManager scoured the World Wide Web and found a few choice blog posts on Leadership Development. Take a few moments to either chew or eschew these recent posts:

Leadership development – quick tip 1 – Leadership skills
By Denise Taylor, career guide & assessments expert
Whilst working with a client through a development centre recently we looked at ways he could develop himself, here’sa quick tip I suggested that I thought you may also be interested in: To develop leadership skills you could seek out
Unhappy in your job and know… – http://www.amazingpeople.co.uk/blog

Leadership Next – What has to Change in Ministry Leadership?
By Dr. Larry Perkins
Here we hope to find Gibbs prescription for ministry leadership development. His key idea is that ministry leaders must be trained essentially as missionaries, people able to “operate in crosscultural settings, frequently on the margins
Northwest Baptist Seminary – http://www.nbseminary.com

Corporate Reengineering
By admin
By Mike Myatt, Chief Strategy Officer, N2growth The mere discussion of corporate reengineering can cause fear, anxiety, and in some cases even panic. This is so much the case that some CEOs will avoid restructuring initiatives at all
mike myatt, n2growth, CEO Blogs,… – http://www.n2growth.com/blog

The Challenge of Developing Leaders in Afghanistan
By John Baldoni
Leadership development must be localized. Until the Afghan professorate is ready to develop their own publications to inform the Afghan society about “Afghan Leadership,” young Afghans will rely on western thinking, albeit with a local
John Baldoni – http://discussionleader.hbsp.com/baldoni/

Cisco’s Change Management training video
By Karim Vaes
The following video is used by Cisco’s training video on “Change Management“. It incorporates the basic focus points to drive change. ShareThis.
Karim Vaes – http://www.kvaes.be/

Leadership development – quick tip 2
By Denise Taylor, career guide & assessments expert
Whilst working with a client through a development centre recently we looked at ways he could develop himself, here’sa quick tip I suggested that I thought you may also be interested in To have a deeper understanding of the wider
Unhappy in your job and know… – http://www.amazingpeople.co.uk/blog

Leadership: Following a blog string to the Leadership Development
By G. Lane Cavalier
While there after dropping a comment, I was directed by one of the comments to the blog of Nina Simosko, which also had a number of interesting articles. Her most current post took me to the Leadership Development Carnival, which I must
Connecting the World One Beverage… – http://onebeverage.net

 

 

Leadership Development – Blogwatch July 1, 2008

TheManager scoured the Internet to bring you the latest Leadership Development topics from the blogosphere:

The Steps Of Leadership Development
By Luvi Marie
These are all questions that are likely to run through your mind when you first become a leader but if you learn the steps of leadership development and you learn to recognize them, you are sure to succeed.
Personal Improvement – http://www.personalimprovementguide.com

CIOs and the challenge of organisational leadership development
New research reveals the gulf between vision and capability to deliver 30th June 2008, London, UK – CIOs have a clear vision for their IS organisation but lack confidence in the ability of their department to deliver the plans,

Deloitte Plans $300M Facility Outside Dallas
By Thomas Dworetzky
The facility will serve as a central destination for everyone from new hires to Deloitte senior leadership, to convene for learning and leadership development. The 750000-square-foot campus will have 800 guest rooms.
cpn – http://cpnmhn.typepad.com/cpn/

Learning Culture
By hrcases
Some programs used are leadership development programs, end-to-end sales training programs, as well as corporate-wide quality and process-improvement programs.These solutions are mostly integrated with career development models and
Hrcases’s – http://hrcases.wordpress.com

Skill Assessment: Doers, Throughers and Spewers
By Rhett Laubach(Rhett Laubach)
Doers, keep at it. You help more than you hurt. Throughers, find a place to help out. You are needed somewhere. Spewers, there is a better way. Find it. Good luck. Please visit www.yournextspeaker.com for more leadership development.
Personal Leadership Insight – http://pliblog.yournextspeaker.com/pliblog.html

 

Management Training – Blogwatch July 1, 2008

Here are a few choice blog posts TheManager found covering Management Training:

Showcase: books and sins
By Elizabeth
I was at the Best Practice Showcase last Tuesday and I actually had a really good time, which is strange given that it was mainly an event for project management training companies to sell at the punters. There are some people I only
A Girl’s Guide to Managing Projects – http://www.pm4girls.elizabeth-harrin.com

Why Should I Buy From You?
By buy-white-wine3021(buy-white-wine3021)
Colleen Stanley, is president of SalesLeadership, Inc., a business development consulting firm specializing in sales and sales management training. The company provides programs in prospecting, referral strategies, consultative sales
20190 – http://blue-man-group-discount-tickets23395.blogspot.com/

Why Give Time Management Training to Your Employees
By Jef Menguin
Even if there are only a few people wasting time, make time management training mandatory for all employees. Understand that time management in the workplace is everyone’s concern. Do you have 2000 employees?
Jef Menguin Seminars – http://jefmenguin.wordpress.com

Indecision and Analysis Paralysis

I received the following question from a reader this week:

“My manager is a constant procrastinator, who seems to always fail at making decisions. It’s not that he makes bad decisions, he simply won’t ever make any decision. Whenever I approach him with a suggestion, he always wants me to go back and get more data. What do you suggest?” – Amy P. from Cincinnati, OH

I feel like Amy is not alone out there, so I decided to post my reply to her in this blog. Here is what I shared with Amy from Cincinnati:

Amy, wow, what a great question! If it’s any comfort to you, please understand that the situation with your manager is not unique. (I actually don’t take comfort in knowing that, because it means there is a rash of inaction stifling corporate America.)

It sounds to me like your manager could be suffering from a number of ailments, including unclear goals, low self-esteem and very little business acumen. While all of these present a great oppotunity for leadership development and management training, I can’t really teach business acumen via an email reply, nor can I deal with your manager’s “mommy” issues; I can, however, address his inability to understand your company’s goal (singular) and apply that knowledge to decision making.

What is the goal of Microsoft? How about your local dry cleaner? What is Home Depot’s goal? Finally, what is the goal of your company?

If you think the goal of Microsoft is to create innovative software solutions, you’re missing the big picture. If you believe the goal of your local dry cleaner is to get your shirts cleaned and pressed, you’re not seeing the forest for the trees.

There is only one right answer for all four companies. What is the goal? To make money for the owners of the company. (Amy, this is something that your manager probably struggles to comprehend.)

All “for profit” businesses share the same goal – to give their shareholders/owners a return on their investments. While this may seem insensitive or unfocused, I assure you, it’s not. The fact that Home Depot sells lumber is irrelevant – and it’s certainly not their goal. Selling lumber could be Home Depot’s profession, industry or expertise; but it’s certainly not their goal.

Why is it important to so narrowly focus the goal on only providing owners with a financial gain? Because placing your attention on the most important aspect of your business provides you and your team simplicity in making management decisions. By understanding that the goal of your company is to make money for the owners, your manager can begin to weigh all decisions against this standard, rather than trying to assess decisions against some key performance measurement (KPM). There’s nothing wrong with KPMs – they tell you how you’re doing in specific areas of the business that, collectively, are meant to drive dollars into the pockets of the owners. However, we’ve all witnessed examples of companies chasing a particular KPM only to see net profits decline.

Amy, have you ever seen a situation like this at your company?

Was there ever a time your company worked hard to reduce some inconvenience like customer support hold times, only to increase labor costs resulting in slimmer margins?

(Feel free to insert your own KPM in that question, I’m sure you can find plenty of instances where you chased some metric at the expense of profit.)

The reason that unilaterally driving down customer support hold times in this question drove expenses higher is simple: it was unilateral. The changes made only considered the relatively minor issue of customer support hold times, while completely forgetting about the overriding goal of making money for the owners. We could achieve a zero seconds hold time for customers if we hired a thousand operators, but that would be too costly. There is an equilibrium that exists where we can maximize profits and minimize hold times, but I assure you, we will still have customers on hold.

Using the goal of making money for the owners – whether it’s increasing share value or providing better EBITDA – to help you make decisions is so simple, it’s almost silly. Here’s how it works: take any decision, situation, problem or issue you’re faced with and ask yourself this question: Does deciding to do “Y” lead me closer to the goal of making money for the owners? If yes, then do it. If no, then don’t. If you’re unsure, then don’t do it or go back and get more data.

More data? Are you crazy? My manager is awash in data. It’s why he never makes a decision. (At least that’s what I assume you’re saying, Amy.)

If this is how you reacted to my call for more data, then your manager could be suffering from the clichéd “analysis paralysis.” Why does he do this? I’m not sure, though I do believe that most managers who require more and more data and still never make a decision suffer from a lack of understanding about the true goal of the company. The only analysis necessary is this: does it make more money for the owners versus the alternative?

The real harm with analysis paralysis is two-fold: first, decisions are put off until they become irrelevant; and second, the cost of perfect information is too great to require it for virtually every decision you’re faced with in your first twenty or so years of management.

At the end of the day, someone needs to sit down with your manager and explain that there are no perfect decisions, and that if we do “Z” we expect to make “C.” Fortunately for you, Amy, that person is you. You recognize the problem and you are the person most likely to solve it. (You cared enough to contact me, anyway.)

Don’t worry, take a breath and do the following with the next issue: do a little analysis on what the company can expect if you choose “A” or “B.” Take the findings to your manager and provide him with a recommendation. Here’s an example:

“Mr. Manager, I analyzed our problem with ‘X,’ and I think we need to either do ‘A’ or ‘B’ right away. If we do ‘A,’ we can expect a 10% decline in customer satisfaction and a long-term hit to our profitability. If we do ‘B,’ we expect to see no change in customer satisfaction and steady profitability. I think we should do ‘B,’ wouldn’t you agree?”

The tie down at the end of that statement is an old salesman’s trick that should work for you. You are, in fact, selling your manager on the decision. If your manager still tries to pause for even a second, say something like “I really think it will hurt us to wait on this, ‘B’ is clearly the right choice, don’t you agree?”

I would be surprised if he didn’t agree, though if he still can’t make a decision, I suggest you check out the following job sites:

http://www.monster.com/
http://www.careerbuilder.com/
http://www.6figurejobs.com/

:)

Best of luck,

TheManager