business situations

Call this His/Her “Jerry Maguire Moment”






(The following guest post was written by a respected colleague of mine in the automotive industry. The author, who shall remain nameless, is one of the brightest, most energetic, hardest working and truest “team players” I’ve ever met. His/her frustrations are far too common in most industries; but are especially common in automotive. His/her words(…)






The 8 Douchiest Job Titles for 2014






Zappos announced at the end of last year that they would be moving to a Holacracy. There will be no managers, no hierarchy and especially NO JOB TITLES. No shit? (It’s not a coincidence to me that Holacracy is just one letter away from Hola Crazy!) Good luck, Zappos. Clearly, you haven’t seen the episode(…)






Social Media for Business – Why I am embarrassed for 99.9% of you…






  My kids get it. They don’t think about it; they don’t hire gurus to guide them through it; they don’t contrive anything about it; and… they can sniff out anything contrived in an instant. It’s social media, and it’s not mystical or complicated; and it especially doesn’t require any real expertise. Of course, if(…)






What Every Business Can Learn from the Social Media Efforts of @Delta






  It was about 6:30 last evening when I found myself at the Delta Sky Club in Tampa, Florida. I was booked on Delta’s 7:45 flight to Atlanta (where I am speaking to a group of Ford dealership managers about Internet processes this morning). I had a yearning for a cup of coffee, but I(…)






The 10 Douchiest Job Titles in America






The 10 Douchiest Job Titles of 2012 For as long as I can remember I’ve wanted to keep my business cards free of my title. I feel this way for a couple of reasons: primarily, I don’t want those outside of my company getting hung up on my title; also, I really don’t give a(…)






How TrueCar.com Caught Car Dealers Off Guard






  The Internet is (finally) introducing progress to the car business… whether automotive retailers like it or not. While the Internet itself has so far been little more than an evolution of how car dealers do business (think about it: dealers have been receiving and responding to sales leads from Internet customers for more than(…)






Google Builds a Better Mousetrap and their Reward is an Antitrust Investigation?






“Build a better mousetrap and the world will beat a path to your door.” While this is actually a misquote of Ralph Waldo Emerson from the nineteenth century, the phrase is an affirmation of the power of innovation and a confirmation that hard work and great ideas will be rewarded by the marketplace. Fast forward(…)






Stop the Madness – Social Networking is not a Panacea






You’re Not Ready for Social Networking A colleague who operates a retail franchise asked me my thoughts about incorporating social networking into his Internet sales efforts. Currently, he tracks about 35% of his sales directly to customers who first contacted his store via the Internet. As I explained to my colleague (without trying to sound(…)






Lazy Kids and the End of Entrepreneurship in America






The Future of Entrepreneurship in America I noticed something strange while sitting on my front porch today: A professional landscaping crew of seven had descended on my cul-de-sac to industriously cut the lawns and trim the bushes at my home and the homes of my neighbors on either side. While this same event happens twice(…)






Madoff Accountant Friehling Could Be More Culpable Than Madoff






  If You Want the Swindlers, Get Their Accountants “If you want the Mafia, get their lawyers,” explains Mitchell McDeere, formerly of Bendini, Lambert and Locke. I think we’re missing the real villains in the Bernard Madoff affair. Madoff, in case you’ve been under a rock for the last few months, is the 70-year old(…)






The Nerds are Taking Over – What The Terminator can Teach Us About Leadership






  Skynet is Here, and the Nerds are at the Controls (Terminator fans can probably skip the next two paragraphs, as they’re just an explanation of the havoc we can expect in our not-too-distant future.) Skynet, for the uninformed, is a computer-based defense system, created by nerds working for the U.S. military in the 1990s.(…)






More Leadership Lessons from the Airline Industry – Delta Stubs Their Toe (Again)






More Leadership Lessons from Delta Airlines In a recent post, we admonished Delta Airlines for the ill-conceived, confusing Delta Breezeway enacted in late 2007. It seemed that even months after its introduction, most Delta gate agents and Delta frequent fliers still had no idea how to use them. We are proud to say that between(…)






Leadership Lessons from the Airline Industry – Delta Bats .500






Leadership Lessons from Delta Air Lines   The editors of AskTheManager fly virtually every airline that caters to business travelers (i.e., the big ones), but we really seem to love Delta for some reason.   Delta is not always the cheapest, the friendliest or even the most convenient, but as one of the editors stated(…)






Knowledge Hoarders & The Mack Truck Theory






Q. I’m the office manager at a large Midwestern distribution company. We sell a variety of products to retailers across the US, and have a sophisticated computer system that can show the status of orders with just a few clicks. My problem is that the operations managers like to work the orders on legal pads(…)






How Do You Spot A True Leader?






Q. I’m faced with reducing headcount because of the economy, but I’m afraid to make broad cuts because I don’t want to lose the true leaders in my company. How can I identify the true leaders from the wanabees and the blowhards? My biggest concern is that I think I’m too old to know what(…)






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