customer satisfaction

Facebook is a Waste of Time for 99.9% of Businesses






A little bit of knowledge is a very dangerous thing… especially in business. With Facebook recently passing the 700 million worldwide user mark and basically two-thirds of all US online consumers counted as a part of this hoard, most business leaders have been scrambling for a couple of years to leverage this incredible base for(…)






Knowledge Hoarders & The Mack Truck Theory






Q. I’m the office manager at a large Midwestern distribution company. We sell a variety of products to retailers across the US, and have a sophisticated computer system that can show the status of orders with just a few clicks. My problem is that the operations managers like to work the orders on legal pads(…)






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