Digression

Delta Zones and the Ubiquitous Gate Crowders






  Gate crowding (rushing the departure gate for your flight as soon as any announcement has been made) is both an art form and a completely insane waste of your time… and mine. Let me start this post with a quick axiom: We’re all going to arrive at the same time. Knowing this, please sit(…)






92.6% of LinkedIn Users Believe Made Up Statistics






92.6% of LinkedIn Users Believe Made Up Statistics If you’ve spent any time at all on LinkedIn, you’ve no doubt been exposed to some terrific statistics about how perseverance pays off for salespeople. These stats, courtesy of a National Sales Executive Association study, detail some shockingly stark data that prove the average salesperson is lazy and(…)






The Top Ten Things All Business Travelers Mumble Under Their Breath






  If you travel regularly for business, you know sometimes your travel days are unmemorable; just smooth, uneventful, even mature interactions with fellow caring professionals. Of course, if you are an airport regular, you know those unmemorable travel days are few and far between. Generally speaking, for every one mature interaction with another caring professional;(…)






Why You’re Wrong About Tesla






You do know you’re wrong about Tesla, right? I don’t even need to hear your opinions about the electric carmaker to tell you that you’re wrong about Tesla. You’re dead wrong. How do I know you’re wrong about Tesla (NASDAQ: TSLA) without even hearing what you have to say? Because, if you’re like 99% of(…)






Call this His/Her “Jerry Maguire Moment”






(The following guest post was written by a respected colleague of mine in the automotive industry. The author, who shall remain nameless, is one of the brightest, most energetic, hardest working and truest “team players” I’ve ever met. His/her frustrations are far too common in most industries; but are especially common in automotive. His/her words(…)






The 8 Douchiest Job Titles for 2014






Zappos announced at the end of last year that they would be moving to a Holacracy. There will be no managers, no hierarchy and especially NO JOB TITLES. No shit? (It’s not a coincidence to me that Holacracy is just one letter away from Hola Crazy!) Good luck, Zappos. Clearly, you haven’t seen the episode(…)






Social Media for Business – Why I am embarrassed for 99.9% of you…






  My kids get it. They don’t think about it; they don’t hire gurus to guide them through it; they don’t contrive anything about it; and… they can sniff out anything contrived in an instant. It’s social media, and it’s not mystical or complicated; and it especially doesn’t require any real expertise. Of course, if(…)






What Every Business Can Learn from the Social Media Efforts of @Delta






  It was about 6:30 last evening when I found myself at the Delta Sky Club in Tampa, Florida. I was booked on Delta’s 7:45 flight to Atlanta (where I am speaking to a group of Ford dealership managers about Internet processes this morning). I had a yearning for a cup of coffee, but I(…)






The 10 Douchiest Job Titles in America






The 10 Douchiest Job Titles of 2012 For as long as I can remember I’ve wanted to keep my business cards free of my title. I feel this way for a couple of reasons: primarily, I don’t want those outside of my company getting hung up on my title; also, I really don’t give a(…)






Dear Occupy Wall Street Protesters: When Did I Become the Bad Guy?






  It seems that as a pro-capitalism, successful business leader that I am somehow partially to blame for what ails the protesters who’ve joined the Occupy Wall Street (OWS) movement. I am the enemy. I am the bad guy. While I’ve tried desperately to comprehend both their demands and their end game, I have to(…)






From GoGo to NoGo, Delta Stubs Their ToeToe






Delta Renames In-Flight Wireless Internet Dubbed GoGo when released (see our original excited post about GoGo Wi-Fi published on January 12, 2009), it is rumored that Delta has decided to rename their in-flight wireless Internet service NoGo to signify that the service is still not available on all flights nearly nine months since its release.(…)






The Truth about Cash for Clunkers






Leadership Decision Making and The Law of Unintended Consequences Certainly you’ve heard the axioms “nothing happens in a vacuum” and “for every action there is a reaction” before. We’re pretty sure that every thinking adult not only understands these sayings, but also believes them to be true. Cause and effect, means and ends, seed and(…)






Cash 4 Clunkers Causes Conservatives 2 Clamber 4 Gov’ment Cheese






Cash 4 Clunkers Causes Conservatives 2 Clamber 4 Gov’ment Cheese An interesting sociological experiment and a great leadership lesson has emerged from the US Government’s Cash For Clunkers program: We observed the previously fiscally-conservative put their hands way out, looking for their version of Government Cheese. It is difficult to get a man to understand(…)






Leadership Lessons from Barack Obama






What Business Leaders Can Learn from Obama’s Bad Week Wow, what a week for the Leader of the Free World. Just as his something-for-nothing-health-care-plan was starting to lose steam on Capitol Hill, one of his friends breaks into his own home, gets lippy with a cop and gets arrested. In his typical “you never want(…)






Sarah Palin is a Quitter, and Quitters Never Win






Quitters Never Win and Winners Never Quit Argh! I can hear my mother misquoting Vince Lombardi in my sleep: “Quitters never win, and winners never quit.” A simple saying that forced me to keep my word throughout my life – even when it cost me money. Why is it these simple clichés can hold such(…)






Chaggle.com is the Next Big Thing – Don’t Haggle with The Manager






Chaggle is the Next (Fill in the Blank) Last month a colleague told me about this little technology startup that had carved out a pretty cool niche for themselves – and within ten minutes of hearing his description of Chaggle.com, I was happily using what should prove to be the next big thing on the(…)






Stop the Madness – Social Networking is not a Panacea






You’re Not Ready for Social Networking A colleague who operates a retail franchise asked me my thoughts about incorporating social networking into his Internet sales efforts. Currently, he tracks about 35% of his sales directly to customers who first contacted his store via the Internet. As I explained to my colleague (without trying to sound(…)






Lazy Kids and the End of Entrepreneurship in America






The Future of Entrepreneurship in America I noticed something strange while sitting on my front porch today: A professional landscaping crew of seven had descended on my cul-de-sac to industriously cut the lawns and trim the bushes at my home and the homes of my neighbors on either side. While this same event happens twice(…)






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