leadership observations

Why Carvana Will Fail (and How They Might Succeed)






  (This is an updated and edited version of my two-part series originally posted on the 3 Birds Marketing blog.) Before we dive into why Carvana will fail (and how it might succeed), I want to make sure we’re all up to speed on the used car market, in general. Unless you just don’t pay(…)






Hey Mr. Dealer: You Don’t Have Sales Managers; You’ve Got Deskers!






You Don’t Have Sales Managers; You’ve Got Deskers! Most dealerships I work with seem to suffer from too few managers. They don’t have enough managers to control the sales floor, monitor phone calls and other activities, oversee the basic Road-to-the-Sale, ensure the CRM is being used properly or even train their own sales teams. Why(…)






Self-Driving Cars: The Winners and The Losers






  Previously, I wrote about how I Will Never Own a Self-Driving Car (and Neither will You). In that post, I discussed why self-driving cars would not only become a reality, but how the leaders in this industry (folks like Google and Apple) will likely capitalize on this revolution. At the end of that article,(…)






Some Well-Intentioned Managers Kill Employee Morale






Guest Posting by Charlie V. We all know where a road paved with good intentions leads to. Often, as managers – and as human beings in general – we believe our virtuous intentions equate to virtuous outcomes. It is only natural: we know that we mean well, so shouldn’t the results of our actions follow(…)






92.6% of LinkedIn Users Believe Made Up Statistics






92.6% of LinkedIn Users Believe Made Up Statistics If you’ve spent any time at all on LinkedIn, you’ve no doubt been exposed to some terrific statistics about how perseverance pays off for salespeople. These stats, courtesy of a National Sales Executive Association study, detail some shockingly stark data that prove the average salesperson is lazy and(…)






Call this His/Her “Jerry Maguire Moment”






(The following guest post was written by a respected colleague of mine in the automotive industry. The author, who shall remain nameless, is one of the brightest, most energetic, hardest working and truest “team players” I’ve ever met. His/her frustrations are far too common in most industries; but are especially common in automotive. His/her words(…)






Social Media for Business – Why I am embarrassed for 99.9% of you…






  My kids get it. They don’t think about it; they don’t hire gurus to guide them through it; they don’t contrive anything about it; and… they can sniff out anything contrived in an instant. It’s social media, and it’s not mystical or complicated; and it especially doesn’t require any real expertise. Of course, if(…)






Leadership Lessons from Microsoft and Xbox Live






Imagine you are an executive of a large corporation that competes in a number of verticals and enjoys a monopoly or near monopoly in many of these. Your company generally produces great products that meet the needs of many consumers. In some verticals your products are even considered best in class. While some people may(…)






Abusing One’s Leadership Role is Never a Good Thing






Leadership Lessons from Cash for Clunkers   Without diving too deeply into a mini controversy from last week, let me just enlighten you with some quick facts: Edmunds.com estimated that the recent Cash for Clunkers program cost US taxpayers about $24,000 per incremental vehicle sold; The chief economist of the National Automobile Dealers Association (NADA)(…)






From GoGo to NoGo, Delta Stubs Their ToeToe






Delta Renames In-Flight Wireless Internet Dubbed GoGo when released (see our original excited post about GoGo Wi-Fi published on January 12, 2009), it is rumored that Delta has decided to rename their in-flight wireless Internet service NoGo to signify that the service is still not available on all flights nearly nine months since its release.(…)






Stop Managing Activities and Start Seeing Results






Keep Everyone Busy So You Can Kill Creativity In the current economic climate (one that we’ve dubbed The Great Necession), it seems that companies are so concerned about productivity that they’re forgetting about innovation and creativity. Whether we’re all trying to cover our asses as managers or whether we truly believe that micromanagement and piling(…)






The Truth about Cash for Clunkers






Leadership Decision Making and The Law of Unintended Consequences Certainly you’ve heard the axioms “nothing happens in a vacuum” and “for every action there is a reaction” before. We’re pretty sure that every thinking adult not only understands these sayings, but also believes them to be true. Cause and effect, means and ends, seed and(…)






Cash 4 Clunkers Causes Conservatives 2 Clamber 4 Gov’ment Cheese






Cash 4 Clunkers Causes Conservatives 2 Clamber 4 Gov’ment Cheese An interesting sociological experiment and a great leadership lesson has emerged from the US Government’s Cash For Clunkers program: We observed the previously fiscally-conservative put their hands way out, looking for their version of Government Cheese. It is difficult to get a man to understand(…)






Leadership Lessons from the US Government and the Cash for Clunkers Program






Cash for Clunkers: What we can learn about Leadership from Bureaucrats? Whether you agree or disagree that the US Government should be in the business of incentivizing the populace to buy new cars, the fact is that the so-called “cash for clunkers” program simply demonstrates that our government, like all governments, does not employ an(…)






Sarah Palin is a Quitter, and Quitters Never Win






Quitters Never Win and Winners Never Quit Argh! I can hear my mother misquoting Vince Lombardi in my sleep: “Quitters never win, and winners never quit.” A simple saying that forced me to keep my word throughout my life – even when it cost me money. Why is it these simple clichés can hold such(…)






Why We Don’t Have Leaders in the Public Sector






Leadership Lessons from the Public Sector There are reasons some people are lifelong public servants and others work in the real world. Whether it’s the military, public education, a state legislature or a municipal government: a job void of profit responsibility is generally void of any true accountability. Without accountability, leadership can become unnecessary and(…)






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