Leadership

Car Dealerships and Culture in a Flattening Market






  If you examine the average dealership’s sales from 2010 through 2016, you’ll notice that they steadily grew year-over-year. Of course, the average dealer grew because the market grew; and while everyone saw sales increases over that period, only a small percentage of dealers experienced an actual increase in their market share.   Interestingly, during this same period, most dealers(…)






All Hail The Good Ol’ Boys’ Network!






Have you noticed what I’ve noticed about the American workforce over the years? I’ve worked closely with literally hundreds of people since leaving the Marine Corps in 1985, and an overwhelming majority of my coworkers simply hated their jobs. It’s not that any one of them had a particularly lousy job, per se; it’s just(…)






Millennial Studies are Stupid






Car Dealers Want to Know How to Attract and Sell the Millennial Buyer In 2015, I attended a meeting where I observed an “expert” on Millennial Buyers as he addressed a gathering of dealer principals. This “expert” was himself a Millennial, so the OEM who paid five figures to arrange for this “training” felt as(…)






How To Stop Turnover & Eliminate Staffing Issues Forever!






The Solution to the Never-Ending Car Dealer Staffing Problem So much has been written about the decades-long issues of turnover and staffing in automotive retail that I continue to be amazed when I read headlines like this one from Automotive News recently: Dealership turnover squeezing profits – NADA study spotlights struggles in recruitment and retention How(…)






Why Free Training?






As some of you may know, I give away 100% of my online video training for free. I started this because I had more dealers, dealer groups and OEMs asking for my time than I had time to give. Since most managers in automotive (no offense) pay for training that they never bother to implement or reinforce, I decided(…)






Help: I’m female, I’m foreign and I’m a new manager!






  We recently received the comment below on our Young Managers – How Do They Lead Older Subordinates post: Hi, I am a female, 28 year older manager leading a mix team of 8 people who are 15-25 years older than me in finance operations. I have slightly different situation. I am an EXPAT from(…)






Dear Car Dealer: Why your record year might be a bad thing






  Dear Car Dealer: Congratulations on a record 2015! Yippee! Now, get the slings, because you’ve likely broken your arm patting yourself on the back. If you’re an average dealership – whether privately-owned or publicly-held – you had a record year in 2015. Heck, if you’re a below average dealer you had a record 2015.(…)






Can TrueCar be Fixed? Yep, and Here’s My 10-Point Plan!






  In case you haven’t heard the news, there’s a current job opening in automotive that none of my peers will even consider: CEO of TrueCar (NASDAQ: TRUE). Most everyone I’ve spoken with about the role calls it a sure career-ender; a poisonous position that will turn even the most respected leader into an industry(…)






Hey Car Dealers: Speed Up Your F&I or Else!






  NEWSFLASH: Consumers are tired of wasting 3-5 hours of their lives buying a car. The average prospect today has done more than 19 hours of research before they ever set foot on your lot; so they know what they want to buy, they just don’t want to spend an entire day buying it from(…)






The Five Absolute “Musts” for a Successful Automotive Sales BDC






  If you’re like most dealers I speak with lately, you’re either looking to add a Business Development Center (aka BDC) or trying to find ways to make your current BDC more successful? If so, then there are just a few simple “must haves” that are truly non-negotiable if you’d like your BDC to succeed(…)






Some Well-Intentioned Managers Kill Employee Morale






Guest Posting by Charlie V. We all know where a road paved with good intentions leads to. Often, as managers – and as human beings in general – we believe our virtuous intentions equate to virtuous outcomes. It is only natural: we know that we mean well, so shouldn’t the results of our actions follow(…)






Why You’re Wrong About Tesla






You do know you’re wrong about Tesla, right? I don’t even need to hear your opinions about the electric carmaker to tell you that you’re wrong about Tesla. You’re dead wrong. How do I know you’re wrong about Tesla (NASDAQ: TSLA) without even hearing what you have to say? Because, if you’re like 99% of(…)






Dear Occupy Wall Street Protesters: When Did I Become the Bad Guy?






  It seems that as a pro-capitalism, successful business leader that I am somehow partially to blame for what ails the protesters who’ve joined the Occupy Wall Street (OWS) movement. I am the enemy. I am the bad guy. While I’ve tried desperately to comprehend both their demands and their end game, I have to(…)






Secretary Duncan Should Wear a Dunce Cap






  Lessons on Leadership and Humanity from Arne Duncan   As we wrote last month in our post about local school administrators: “Those who can, do. Those who can’t, teach. Those who can’t teach, become administrators.” Secretary of Education Arne Duncan is the administrator of all administrators.   On Tuesday, Secretary Duncan was in Denver(…)






The Nerds are Taking Over – What The Terminator can Teach Us About Leadership






  Skynet is Here, and the Nerds are at the Controls (Terminator fans can probably skip the next two paragraphs, as they’re just an explanation of the havoc we can expect in our not-too-distant future.) Skynet, for the uninformed, is a computer-based defense system, created by nerds working for the U.S. military in the 1990s.(…)






Catch Your Limit: Management Consultancy, Leadership Blog and Fish Cleaning Service






  Great Leadership Blog Worthy of Special Mention – CatchYourLimit.com As our regular readers know, we produce four semi-regular Blogwatch series covering Time Management, Sales Management, Management Training and Leadership Development. In these series we attempt to help you cut through the clutter and discover great writing and great advice. While we think we do(…)






Leadership, Personal Relationships and Infidelity






  Leadership, Personal Relationships and Infidelity John Edwards, Elliott Spitzer, Kwame Kilpatrick and Jennifer Aniston’s mates. What do these men have in common? Hint: they are all alleged to have a problem keeping their pants on in the presence of women who are not their significant others. After hearing about the John Edwards infidelity revelations(…)






Lehman Brothers, Leadership and Business Bankruptcy






  Leadership and Business Bankruptcy Bennigan’s, Mrs. Fields and Lehman Brothers. Not really three names you’d ever expect to see in the same sentence, but all three have one thing in common: they all declared bankruptcy in 2008 and substandard leadership is to blame. Lehman Brothers is certainly the most shocking name on this list.(…)






The Wiki-Manager – Leadership Resources From Wikipedia.org






The Wiki-Leader   Often on this blog, TheManager will deliver links to other great leadership and management blogs who post relevant articles covering Leadership Development and Management Training. For this post, TheManager scoured the seemingly infinite resources at Wikipedia.org to provide you with some great leadership links – enjoy.   Leadership – Wikipedia, the free(…)






Obama and McCain Share a Lack of Leadership Experience






What is the value of experience?   With the November election growing ever closer, a liberal colleague of mine asked what I thought about experience as it applies to the White House. (For the sake of full disclosure, TheManager is a fiscally-conservative independent… aren’t all capitalists?)   My friend knows that at virtually all levels(…)






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