Leadership Development

Leadership Development Topics and Resources.

Empowering Your Team to Solve Problems in One Simple Step






  Six months ago I watched a service manager struggle with the amount of customer complaints he had to deal with on a daily basis. Most of the complaints were just silly, and almost all of them should have been solved at the advisor level. Unfortunately for this manager, he was really, really good at(…)






Can TrueCar be Fixed? Yep, and Here’s My 10-Point Plan!






  In case you haven’t heard the news, there’s a current job opening in automotive that none of my peers will even consider: CEO of TrueCar (NASDAQ: TRUE). Most everyone I’ve spoken with about the role calls it a sure career-ender; a poisonous position that will turn even the most respected leader into an industry(…)






Young Managers – How Do They Lead Older Subordinates?






Effect Of Generational Differences On Young Managers How does understanding generational differences affect the success of new managers? More and more managers are (and will be) younger than their team members. What must a “younger” manager consider when leading “older” team members? – Andy in Ohio Great questions, Andy. As someone who has been on(…)






The Traps New Managers Fall Into






The New Manager Traps Help, I’m lost. I’ve been a manger for exactly 34 days and I feel like I’m drowning. The biggest issues I have are my time (there’s not enough) and my people (I am now responsible for the lives and livelihoods of 19 people). Any advice? Alan in San Diego, CA Alan,(…)






Time Management is More Than Tips and Tricks






Time management is more than just employing a few tips and tricks to help manage your day. As anyone who has tried to use time management tricks in the past knows, it doesn’t take long for you to fall back into your old routine.   Proper time management requires both a paradigm shift and new(…)






Help! My Boss is a Jerk!






  Q. Every time my coworkers or I ask my manager a question, he snaps at us and tries to make us feel stupid for not already knowing the answer. What should we do? Lisa in Raleigh, NC   Well, as my teachers always said: there are no stupid questions. Of course, it sounds like(…)






Management by Questioning: Training Sales Managers to Lead in Tough Economic Times






Management by Questioning… Not the most electrifying title for a post, I know, but an important topic nonetheless.   A friend who owns a successful business recently lamented that his sales teams were ineffective selling into the “terrible economy” we’re faced with today. I was surprised, because this man has always done a great job(…)






NY Times Business Best Sellers – Hardcover July 2008






  Here are the Top 5 on the NY Times Business Hardcover list for July 2008. To see the complete list (and to see a great choice that’s been at #15 for two months in a row) follow this link.   At number 15 again this month is the great read from Marshall Goldsmith called What(…)






Leadership v. Management: The Great Business Debate






Leadership versus Management   Included in the great debates of business today is the always interesting “Leadership v. Management” fight. Whenever I read an online business blog or leadership resource that tackles this seeming duality, I find it interesting that there seem to be only two ways this topic is presented…   Lists of overlapping(…)






Leadership Lessons from Major League Baseball






I don’t know, I wasn’t there, but from all accounts of the Shawn Chacon v. Ed Wade brawl, Shawn was a little more than insubordinate.   Don’t know what I’m writing about? Former Houston Astros’ starting pitcher, turned reliever, Shawn Chacon was none to happy about his recent demotion to the bullpen. When reportedly called(…)






Indecision and Analysis Paralysis






I received the following question from a reader this week: “My manager is a constant procrastinator, who seems to always fail at making decisions. It’s not that he makes bad decisions, he simply won’t ever make any decision. Whenever I approach him with a suggestion, he always wants me to go back and get more(…)






Execution or Discussion?






The difference between high performance and failure for most companies can come down to a very simple management choice: execution versus discussion. In straightforward terms, execution is getting something done; discussion is talking about getting something done. It’s not hard to figure out which of these two creates a high performance culture in the workplace.(…)






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