Management Advice

Website Design “Experts” Are Killing Your Website’s Design!






How To Design Your Website to Convert More Visitors into Buyers! Little-known baseball great and minor league manager Rocky Bridges once said “There are three things the average man thinks he can do better than anybody else: build a fire, run a hotel and manage a baseball team.”  If Rocky were alive today he might(…)






How America’s New Car Dealers Can Prepare for the Coming Autonomous Vehicle Disruption






  As I wrote in 2015’s Self-Driving Cars: the Winners and the Losers, new car dealers will be among the “Obvious Losers” when, not if, self-driving vehicles become ubiquitous. However, I also predicted that this evolution wouldn’t likely begin impacting new car dealers before 2025.  My timeline has actually contracted a little in the last(…)






Your Website Has Only 2 Goals






  I hate to break it to you, but if you run a for-profit business – like a car dealership – then your website has just two important goals: Goal #1 – Attract Visitors Goal #2 – Convert Visitors Sorry, that’s it. Attracting and converting visitors are the only real value your website provides and(…)






The Game Changer: Undeniable Advantage Free Live Webcasts






  Undeniable Advantage marks the first comprehensive free live training that will actually deliver real-world tactics and strategies your team can employ today! Post Falls, ID – June 27, 2016 In a bold and broad effort to change how businesses receive valuable and actionable training, the leading digital marketing and sales training expert in automotive(…)






The Best Decision-Making Book of 2016






  More than a few years ago, we compiled a list of the Ten Best Decision-Making Books Ever. And while there have been plenty of other books written on the subject since then, none have been able to crack the list… until now.  A few weeks ago, an author contacted us and asked that we(…)






What we learned from mystery shopping KBB, CarGurus and your dealership






I’ve often heard top process people say something like “The first step to process improvement is understanding what needs to be improved.” Knowing, they say, is half the battle. We mystery shop hundreds of dealers each year and like to think we learn something new with each shop. Certainly, the shop reports can be eye-opening(…)






Is Duplicitous Pricing Good Business?






In a transparent, information-rich world where showrooming is commonplace, a pricing tactic used by many retailers seems strangely shortsighted. For lack of a better term, let’s call this shortsighted pricing practice “Duplicitous Pricing” or DP for short. Simply put, DP occurs when a retailer posts one price in their store while maintaining a different price(…)






Help: I’m female, I’m foreign and I’m a new manager!






  We recently received the comment below on our Young Managers – How Do They Lead Older Subordinates post: Hi, I am a female, 28 year older manager leading a mix team of 8 people who are 15-25 years older than me in finance operations. I have slightly different situation. I am an EXPAT from(…)






Car Dealer BDCs: A Veritable Den of Thieves for Many Dealers






The Great BDC Robbery: How Reconciliation Allows Your Business Development Center to Steal from You Do you have any idea what your BDC is doing right now? A few weeks ago a general manager I’ve known for some time was bragging about the performance of his group’s Centralized BDC. He was almost gushing about how(…)






Self-Driving Cars: The Winners and The Losers






  Previously, I wrote about how I Will Never Own a Self-Driving Car (and Neither will You). In that post, I discussed why self-driving cars would not only become a reality, but how the leaders in this industry (folks like Google and Apple) will likely capitalize on this revolution. At the end of that article,(…)






Lead Response: What’s the Goal?






  (Here’s another quick, helpful excerpt from the free 2015 Car Dealer Mystery Shop Study of more than 400 dealers.) What is the Goal of Your Team’s Lead Response? What should be your dealership’s goal when responding to e-leads? If the prospect is inquiring about a specific vehicle, should your goal be to have them reconsider(…)






How Do I Show a Gap on My Resume?






    I left my job in March 2013 (my boss was the king of all a-holes and I just couldn’t take it anymore).  Since then I’ve been looking for a job (except for a three-month period where I was diagnosed with ovarian cancer, had the surgery; which was completely successful and recuperated). Now that(…)






Leadership Lessons from Microsoft and Xbox Live






Imagine you are an executive of a large corporation that competes in a number of verticals and enjoys a monopoly or near monopoly in many of these. Your company generally produces great products that meet the needs of many consumers. In some verticals your products are even considered best in class. While some people may(…)






Google Builds a Better Mousetrap and their Reward is an Antitrust Investigation?






“Build a better mousetrap and the world will beat a path to your door.” While this is actually a misquote of Ralph Waldo Emerson from the nineteenth century, the phrase is an affirmation of the power of innovation and a confirmation that hard work and great ideas will be rewarded by the marketplace. Fast forward(…)






Most Popular Leadership (and Other) Posts of 2008






The Best of AskTheManager.com – 2008 One of our regular readers sent us a nice email last night wishing us, among other things, a Happy New Year. We know it wasn’t just a mass email sent to everyone in his address book because he requested we write this post today. Specifically, he asked us to(…)






Save Your Money: It’s Time to Stop Trying to Improve Time Management






Time Management Tools That Work – No Such Thing If you’re a regular reader to this blog, you know we don’t put much stock in time management tips, tricks or techniques. We believe, like Stephen Covey, that you cannot manage time, you can only manage self. Any attempts, in fact, to manage time are just(…)






Sales Training 101 – Reciprocity is Childsplay






  Reciprocity – Sales Training 101 From a very early age, we all learn about reciprocation. That is, when someone does something nice for us, we tend to do something nice for them. As humans, most of us don’t want to be indebted to someone else – especially someone we barely know. In sales, we(…)






Donovan McNabb is no Albert Einstein… or is He?






  Leadership Lessons from Donovan McNabb After five quarters of football on Sunday, November 16, 2008, the Philadelphia Eagles and the Cincinnati Bengals played to a 13-13 tie. This tie was the first the NFL had seen in six years – ties, it seems, are rare in the NFL. After the game, Eagles quarterback Donovan(…)






The 25 Most Annoying Business Phrases






The 25 Most Annoying Business Phrases Managers Use From the overused to the clichéd, we are inundated on a daily basis with annoying and ridiculous business phrases from the lips of well-meaning managers. Why so many of us, present company included, rely on the latest catch phrases or tired business jargon to relay a particular(…)






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