Being a Victim is Easy… It Doesn’t Require Any Work (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) You’re a Victim Because of Shit Sandwiches Let’s level set for a moment: If you avoid shit sandwiches you will just grow up […]
Life Definitely Ain’t Fair (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Shit Sandwich Lessons for You Did you really think the last lesson was for you to share with 1st graders? What are you trying to do, scar them […]
Life Isn’t Fair (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Shit Sandwich Lessons for 1st Graders Public schools have abdicated any responsibility in what I believe should be their primary function: Molding children into adults who can function well in […]
Really? Everyone? (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Win or Lose; Everyone Eats a Shit Sandwich In what must be some odd (and successful in reaching its dubious goals) experiment intended to create ultra-fragile adults, America has been keeping […]
What’s a Shit Sandwich? (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Shit Sandwich? Is That Served With Or Without Mayo? When you want something worth having, it’s not usually just sitting there for you to grab, right? More often than […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99. To begin with the first article in this series, visit How to Sell Cars via Facebook – Real Social Selling.) Social Selling Guide for Automotive […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99. To begin with the first article in this series, visit How to Sell Cars via Facebook – Real Social Selling.) Successful Social Selling – Part […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99. To begin with the first article in this series, visit How to Sell Cars via Facebook – Real Social Selling.) Social Selling Through Storytelling – […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99. To begin with the first article in this series, visit How to Sell Cars via Facebook – Real Social Selling.) Social Selling Warriors – Part […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99. To begin with the first article in this series, visit How to Sell Cars via Facebook – Real Social Selling.) No Politics! – Part 5 […]
Duh Customer Service – How Thinking Improves the Customer Experience I’ve been there… you’ve been there. You enter the restaurant. You spy as many as 50 empty table and 6 tables with guests. They have two servers working. Where do they seat the guests? In clusters right next to each other. No spacing. No private […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99. To begin with the first article in this series, visit How to Sell Cars via Facebook – Real Social Selling.) Less is More with Automotive […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99. To begin with the first article in this series, visit How to Sell Cars via Facebook – Real Social Selling.) The Second Rule of Social […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99. To begin with the first article in this series, visit How to Sell Cars via Facebook – Real Social Selling.) Social Selling and Facebook – […]
(This series is an edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers, which is available on Amazon for $49.99.) How to Sell Cars via Facebook – Real Social Selling – Part 1 At this very instant, there are vehicle salespeople on Facebook enjoying 25 […]
Why Southern California Salespeople Should Be Killing It I’ve been working with dealer-clients in Southern California this year and I am absolutely shocked at how many 8-Car Alans and 10-Car Tinas they have on their teams. While nearly every dealer in America has a couple of 8-Car Alans, there’s no excuse for this in Southern […]
You Don’t Have to Hire Asshole Employees: Your Culture Will Create Them There’s a disconnect among those sitting in top leadership positions in some organizations. They want to create a Disney-Like Culture or become the Chick-fil-A of their industry. They’ve read about the terrific returns a great customer experience creates, so they mandate a great […]
Why Are My Sales Down This Month? Many of my clients reported a record March. Some even reported their March sales were their highest single month ever. All were happy, some were even giddy. Fast forward a few weeks… Why are my sales down this month? Yikes! I write “yikes” because, of course, they should […]
For the Love of all Things Holy! Keep Your Frickin’ Word! A great customer experience – the kind that Chick-fil-A or Ritz-Carlton provides – involves just four things: Make “it” easy Manage expectations Keep customers informed Keep your word This simply means: Make whatever the customer wants (a chicken sandwich; a room for the night) […]
The Benefits of Social Selling for Car Dealers Despite the results many dealers enjoy by encouraging social selling among their sales teams, many others are still unsure if they want to empower salespeople to leverage Facebook as a true sales driver. Some, shockingly, still aren’t sure they want this kind of “behavior” on their dealership’s […]