managing expectations Archives

managing expectations

Exceeding Expectations: Creating a Great Customer Experience Every Time

Exceeding Expectations: Creating a Great Customer Experience Every Time Exceeding expectations is certainly easier when you and your team are allowed to set or reset what customers should expect. However, the opportunity to underpromise is not always available or easy; and it shouldn’t drive your overall strategy for becoming a CX juggernaut. In fact, customer […]

Keeping Customers Informed: How Realigning Customer Expectations Drives Greater Customer Satisfaction

Keeping Customers Informed: How Realigning Customer Expectations Drives Greater Customer Satisfaction Managing customer expectations is not just about setting them properly, it’s also about realigning the customer’s expectations as the situation warrants. Think of this as a series of minor course corrections in the customer’s mind – keep you informed, the third deliverable of customer-first […]