How To Stop Your New Dell Laptop From Overheating & Shutting Down
How To Stop Your New Dell Laptop From Overheating & Shutting Down
Yes, I know this isn’t a tech blog; I get it. However, in order to be able to function normally again, I recently had to solve a nagging issue with my new Dell Inspiron 13-5378 laptop running Windows 10. My laptop began overheating and shutting down (coincidentally, just after a BIOS update); not a good thing when you use your laptop for business presentations, as I do.
The reason I’m posting the solution to this problem on my leadership and management blog is because I discovered it on my own. As far as I can tell, there are no other resources online showing this solution; so, thought I should share it with anyone else who’s tried virtually everything to get their new Dell laptop to stop shutting down on its own.
Some Quick Background:
The laptop was relatively new – roughly three months old – and the fan (during the first three months of use) ran almost constantly. This was annoying, but not tragic, as the laptop performed well.
Then, I accepted a Dell Update about three weeks ago and everything changed.
The fan was no longer running as much as it was before. This was great until… the laptop shut down! I’ll save you the details about every step I followed in an attempt to fix this issue, and just give you some quick bullet points that did not work.
What Did NOT Fix My Dell Laptop’s Overheating Problem:
- Running fewer programs concurrently. Just running more than one tab in Chrome was often shutting it down.
- Running on battery power when possible. This was a temporary fix that allowed me to make a couple of presentations uninterrupted. However, this could never be a permanent solution for obvious reasons.
- Cleaning dust from the fan and the vents. This didn’t work, because there was no dust – this was a new laptop.
- Adjust the fan settings in BIOS. Accessing the BIOS settings via an F2 click at start-up (as one site suggested) allowed me to make multiple changes (if I wanted to) but did not yield the fan settings on my Dell machine. (Apparently, Dell completely removes the ability for owners to control their own laptop fans – this, I can tell you, is enraging!)
- Reversing the BIOS update. I was able to revert to the previous version – which is scary, since the laptop could’ve shut down during the update. Had that happened, the laptop would’ve likely needed to be rebooted from scratch with none of my programs, files or settings remaining.
- About 20 other things. I truly cannot recall everything I tried that failed; but, for me, there was one thing that finally worked.
How I Solved My Dell Laptop’s Overheating Problem:
To verify this works for you, you may want to download the free HWMonitor from CPUID. This handy little program shows you lots of cool stuff – including the internal temperatures of various important components of your laptop. Here’s my current readout:
This shows that since last starting HWMonitor (about 30 minutes ago), the minimum temperature for Core #1 (whatever that is) was 44° Celsius, the maximum temperature over that time was 71° and the current temp is 49°. This is great news, because my laptop was showing 100° (after the BIOS upgrade) as the maximum temperature; and would shut down when the current temps hovered around there for more than a few seconds.
(Oh, and I currently have 7 tabs open in Chrome while also running PowerPoint, HWMonitor, iTunes, Word and Excel… all with 100% screen brightness!)
Okay, here are the steps I took to stop my Dell Inspiron laptop from overheating and shutting down:
Click the Windows Icon and type “edit power plan.” Click on the link provided and you should see this window appear:
Click the blue link that reads “change advanced power settings.” This should open the Power Options window:
Open the “Processor power management” choice and select “Maximum processor state.” I changed both settings (“On battery” and “Plugged in”) to 85% (you can experiment with different settings), clicked “Apply” and then “Okay.”
After a quick restart (not sure if I needed to or not), my laptop was running perfectly. It’s been a week and my Dell Inspiron has never once overheated or shut down on its own; and the fan rarely runs!
Oh, and I haven’t noticed any issues with speed – though I’m sure I caused something to run slower by lowering these settings from 100% to 85%; but, frankly, I’d prefer a laptop that never shuts down on its own to one that runs faster, but crashes constantly.
I am hopeful this solution works for you. If you discover a different solution for this problem, please let others know in the comments below.
MacBook Pro Keys
May 1, 2023 @ 11:37 PM
Absolutely right! Laptop can overheat and shut down for a variety of reasons and it’s very important to address the issue properly to avoid any damage. Keep sharing!
March 20, 2023 @ 8:38 AM
2023 – Five years since you posted about this trick.
And I can’t thank you enough for saving my a$$.
I’ve tried everything on the web and your trick just did it in no time!
October 26, 2022 @ 12:19 PM
Editing the power plan worked like a champ! Cheers!
August 4, 2022 @ 7:16 AM
My IT department has that setting locked down. So, I guess I’m gonna let it melt down so they’ll listen next time 🙁 Mine made the wood on my desk bubble up it’s so hot.
February 12, 2022 @ 4:40 PM
No, I paid for a laptop that was supposed to be capable of editing video, the Inspiron 5584 was recommended for doing my YouTube videos. It’s been overheating since the day it arrived, first I tried suggestions like turning certain things off, slowing down the processor and then I realized I was just being a Dell puppet. I paid for 100% processor usage, and they were just delaying me so the warranty would run out while they lead me around multiple delays and fixes, then sure enough, one day I try to call about it and I get told my warranty expired 3 days earlier and I couldn’t extend it, because of course that has to be done when you buy it.
It boils down to this, I was told it would do what I needed it to, it’s an i-7 4 core, 8 thread processor with onboard graphics, it will get to 99c every time I try to edit a video and transcode it for YouTube, then it drops down to barely being able to move the cursor until it cools to 50c. The other thing that gets too hot is the power brick, others who bought the same model have reported theirs melting and even burning before the fuse goes. I plugged mine into a wattage monitor and when it got hottest, it was drawing 50 watts and above, Dell recommended that people should buy a 65 watt power brick, if that’s what it needs, why is it’s maximum set at 45 watts? I recently updated my desktop, built to my standards by my hands, hopefully I can sell this lame laptop, I’ll be surprised if I can get $100- for it.
February 12, 2022 @ 10:33 AM
an adittional point, if you are running windows, turn off many unnecessary services, because those make your cpu overwork and it will produce a high temperature in your cpu
February 12, 2022 @ 8:47 AM
in the bios, turn off the c states:
states:turning off this feature will not let the laptop enter in suspended state or hibernation
January 22, 2022 @ 12:28 PM
THIS WORKED INSTANTLY !!
COOLED OFF IN SECONDS
THANKS MAN APPRECIATE IT SO MUCH:)
January 10, 2022 @ 12:06 AM
Very many thanks. I stumbled on this article that’s turned out to be the answer to my Dell Inspiron 3780 laptop overheating, though not shutting down. I’ve owned this laptop for almost 4 years and it always ran hot (touch). The fan always seemed to constantly run until just recently when I could hear it giving out. I just replaced the fan today and though the new fan is running smooth and quiet according to HWINFO64 I was still reaching some max temps and thermal throttling. So according to your recommendation I changed the “Maximum Processor State” from 100% to 85% and the temps are now running at nice mid-range temps instead of extremes. Wow again many thanks.
January 6, 2022 @ 12:57 AM
Dell latitude,probably the worst laptops in the entire world in terms of temperatures . I havent used Turbo which gives me 1GHZ for like 1-2 years . Even without turbo games can easily reach 98 degrees. I have cleaned and repasted the laptop countless times but absolutely nothing changed.
October 1, 2021 @ 11:15 AM
Help! My advance power settings do not show ANY of the same options as you show above. Dell 13 xps.
Any ideas out there?
December 11, 2022 @ 12:20 PM
I fixed it from a youtube video you could try it too 🙂
August 9, 2021 @ 11:00 PM
Same issue here.. brand new Dell 7000 series (model 7501 to be exact) and it was getting excessively hot the very 1st day even when CPU use was less than 5%. Updated all the drivers as well as the bios and the same issue remained. Lost all faith in Dell after this purchase.. it’s going back tomorrow
July 7, 2021 @ 9:42 PM
Here’s a fun tidbit: Dell knows about the problem. I talked to a Dell IT tech within the first 3 months of owning my computer, and he used this solution (with a value of 99%, rather than 85%. This solved the problem, for a while. Now, 1 year later, just as my service plan expired (coincidentally), the issue rematerialized. It was still at 99%. I have set it down to 90%, because I play computer games.
June 24, 2021 @ 6:25 AM
I suffered from this problem with dell for a period of time which was frustrating. The solution was to go to POWER&SLEEP Settings. Select the sleep mode NEVER on battery power, and NEVER when plugged in. For the last week and since I made that change, I had no problem whatsoever. I hope this helps
June 9, 2021 @ 2:14 PM
Thank you so much !!!! It worked i thought my laptop was gonna blow up!!!!
May 27, 2021 @ 11:35 AM
Know I relieve out of years of pain. Thank you, thank you, and thank you
CHARLES R WANNALL
May 26, 2021 @ 3:39 PM
thank you! I have set mine to 85% and am not noticing such a radical lowering, but I can lower it a bit more, and the main point is that without this I was finding exactly nothing helpful, period. So, thank you! I happily paid for the professional version, because I’m just so glad these folks are still around doing this. Yay!
May 5, 2021 @ 8:43 PM
Bro this worked on my Dell Inspiron 5378! Thanks so much for your advice!
May 5, 2021 @ 8:45 PM
Outstanding. Glad to hear this 3-year-old advice is still working for some.
Ahamed Al Fadik
June 23, 2021 @ 4:21 PM
what i need to do to stop my laptop from shutting down automatically?
April 16, 2021 @ 1:50 PM
My brand new Dell 7410 had the same overheating problem.
Everything described here is %100 accurate, the only problem is in the most recent Windows 10 these settings are unfortunately disabled. So I downloaded a program called ThrottleStop_9.3 and disabled turbo boost by this program. Everything got back to normal!
I really can’t understand how Dell can produce such devices and force ordinary users to download overclocking softwares or manage bios settings!
April 30, 2021 @ 12:50 PM
You can adjust the performance settings by clicking the battery icon in the system tray and adjusting the performance slider. Slide to the left to lower performance, but reduce heat. Putting the slider in the middle works well in most cases.
March 27, 2021 @ 6:36 AM
I would have never thought to change cpu temp to 85%. This worked! Thank you. No one else has ever suggested this on any tech forum. Brilliant!
February 25, 2021 @ 4:58 AM
I don’t have Processor Power Management either so the closest I got to imitating the tutorial was to go to each option in the battery section and turn them all to %85. Go to “Battery” Click on “Low Battery Level” and turn both “on battery” and “plugged in” to %85. Do the same with “Critical Battery Level” and “Reserve Battery Level” I had to turn all of these options on to compensate for the new dell options
February 28, 2021 @ 4:35 PM
Hi Erin! Thanks a lot! I followed your steps on my new Dell/ My problem is now that it shuts down when the battery reaches 85%! Do you know how to solve that?
May 30, 2021 @ 11:44 PM
Deb, don’t follow what erin suggests, if you don’t have “Processor Power Management” there’s no point changing other unrelated settings to 85% – it completely missed the point…
February 21, 2021 @ 6:46 AM
Thanks a lot for your detailed note. It worked very well immediately on my Dell Latitude 7250, having similar problems.
January 26, 2021 @ 3:52 PM
I have been having this issue for quite a while. I tried to follow your directions but when I get into the Power Options I do not see a Processor Power Management option to click on I only see, Desktop background settings, sleep, power buttons and lid, display and battery.
Where can I find the Processor Power Management??????????
The computer shut off this morning and it took over 5 hours for the fan to finally stop and for me to be able to turn it back on. I so want to try this fix but for some reason I do not see what you see?
Any help would be greatly appreciated
January 26, 2021 @ 4:03 PM
Unfortunately, this post is 3 years old, so it’s possible the configurations have changed under the Power Options. Honestly, I wouldn’t know where to find it on your computer.
January 3, 2021 @ 4:41 AM
I just got a dell inspiron 7000 15.6″ screen turned it on started heating up immediately so hot burned my fingers. The fan was running but not cooling it down. Tried all types of fixes to no avail. It finally shut off won’t come back on. Taking back tomorrow to best buy.I’m older not going to put up with this BS especially after reading all your blogs why doesn’t dell do something to fix this??RIDICULOUS
December 13, 2020 @ 7:02 AM
Have a Dell G3 3500 and the CPU was constantly running all cores at Turbo mode around 4.0 Ghz. Even when power management in Windows was set to balanced and Dell’s own Power management to the same. I think there is a issue where there is a conflict that somehow affects the proper adjustment of speed for the CPU. I uninstalled Dell’s software and managed to reset Windows Power management Balanced profile to default and got back the Speedstep abilities of the Intel 10300H CPU. Now I get more acceptable temps.
December 4, 2020 @ 7:23 PM
Me too! I’m amazed how this instantly worked. I got my Dell Inspiron 13 2 in 1 in 2017 so it’s only 3 years old. It’s probably run hot with the fan constantly on for more than 2 years. It used to shut off and I’m not sure what I did at the time to remedy that. But when I changed the percentages just now, the burning heat on my lap started to cool instantly. Fan is ever so quiet. Genius! Why doesn’t Dell know this? Duh!
October 19, 2020 @ 7:53 AM
I found this same solution in my dell precision 5540 today. Just trying to do some google and help others. Good to see you’ve fixed the issue already and help others.
I’ve noticed before I set any limitation my CPU frequency can go up to 3.7GHz, after I set a 66%/75% limitation, the CPU frequency is usually below 2GHz. Previous battery life is 3hours, now 7 hours. so I think it’ll also help save the energy. . The overheating and crazy fan noise is gone
October 19, 2020 @ 5:28 AM
Thank you for this – I never had the shutting down issue, just the fan constantly going off. The only downside is that it’s eerily quiet without that constant background whishing at various different strengths !
August 31, 2020 @ 11:26 AM
Thank you as I have been struggling with the auto shutdowns. Great post
August 31, 2020 @ 8:00 AM
This may or may not be helpful, for me as well as you. Recently, one week, I bought a Dell XPS laptop. I set it up on older fan operated cooling pad. I don’t work with high processing demand software. The second day the computer heated up to hand hurting temps and shut off. Should I send it back within the 30 day return period, or go through a long and difficult process to try to change the basic operational programs to reduce load and subsequent heating. The vent for air cooling is on the bottom of the computer, not the best place for operation. I thought that perhaps the cooling air flow from the cooling pad blows directly upward toward the cooling vent. That might create an air flow block rather than increased air flow. Scrapped the cooling pad and placed the computer on two long wooden strips that did not block the vent and raised the computer about an inch off the table which allowed unrestricted air flow out of the computer. Three days now and so far so good, surface temp on the left side of the computer is 90 F. I have a few more days before I have to send it back.
August 30, 2020 @ 9:36 AM
August 26, 2020 @ 10:51 AM
Wow – after struggling for too long this finally fixed my issue – now I can watch youtube videos for more than 40 seconds… granted this laptop is 10 years old – but it works and I’m too cheap to buy another. All I changed was Step 3… did the trick right away.
July 21, 2020 @ 12:21 PM
we have dell mobile precision 3541 XCTO; with Dell Tag – 8ZFN3X2…SR – 1026836654…HAC – 42697875…Heating issue. [ ref:_00D0bGaMp._5002R19;
The system goes at 99 degree celcious even at playing windows media player and thermal and power limit throttling’s are applied which we can see thru intel xtu application. I can see the cpu uttilization is less than 25%; still the throttling tdps are applied. Dell customer service says that the processor temperature of 110 deg C is normal. And he dont tell the designed tdp numbers for the system.
We have very hot surface on the left side of the keypad which is very uncomfortable to work with and hanging.
I feel, these people are selling high configuration laptops but the motherboards are not designed to handle either bus speeds or the thermal handling. What will be the turbo boost do if the system does not have the design in place to cope up with the processor.
July 21, 2020 @ 7:23 AM
OMG I love you haha…. I can’t believe this worked, after 2 years of searching. And Dell is of no help. On to the my next Dell problems… fixing a laptop screen that keeps popping out and sound that keeps cracking and fading. Hoping you don’t have these issues. But if you do and found solutions, please share =) Thanks again!
July 3, 2020 @ 4:04 AM
Hi, I am from Sri Lanka. Your advice is really worked with my dell laptop. Accept my gratitude.
July 3, 2020 @ 10:25 AM
Excellent! Happy to hear it worked; sad to hear this continues to be an issue with Dell Laptops.
May 4, 2020 @ 5:33 PM
Thankyou sir. I had 2 angry teenagers with 2 Inspiron 13 7000, with 2 noisy fans. Now all peace and quiet.. most of the time.
March 19, 2020 @ 10:41 AM
hi, I am trying this after reaching desperation point with my Dell Inspiron continually switching off.
It has been in a repair shop for 24 hours with no resolution and lost time for me 🙁
As a matter of interest, what should the System Cooling Systems settings be – mine shows on battery Passive and on Power active?
Thanks in advance
March 19, 2020 @ 11:52 AM
I truly wish I could answer that, though I’m not an IT guy… just a dumb guy who got tired of his laptop shutting down. Perhaps someone reading this can respond with a fix.
July 7, 2021 @ 9:57 PM
Here’s a question for you: is the laptop plugged in when it is shut off?
From what I understand, active heating means the laptop is running fans, and passive means it is not running fans. If you are willing to sacrifice heat for battery life, on battery: passive may be your best option. If you wish to prevent your laptop from overheating, on battery: active may be a better bet. It would be valuable to know what temperature your laptop is running at.This is from my understanding, as a child of a highly educated IT tech.
Being a user of a Dell Inspiron, I believe it doesn’t really matter. In time, if the fan needs to run all the time, it slowly dies inside until it stops working entirely. This leads to a permanent state of passive cooling, which is not fun.
March 18, 2020 @ 1:56 PM
God bless you, 2 years i’ve been looking for a solution, 2 years!!!
March 8, 2020 @ 6:06 PM
Erica R Akin
February 1, 2020 @ 11:41 AM
Worked for me in 2020!
March 3, 2020 @ 10:37 PM
This seems to have worked on our Dell Inspiron 5000 2-in-1 although it’s more of a crutch than a fix, since it’s lowering the CPU. Still, easier than sending the laptop back and replacing it with another with the same problem.
January 8, 2020 @ 1:03 PM
Hi! I was pretty sad because of this overheating problem, but I tried this and it really works!! My CPU’s heat always reached 99-100°C, but now it reach max. 90°C. It’s not the best, but better than 100°C, I’m very grateful!! Thank you so much!
December 4, 2019 @ 10:01 PM
Hi, I bought a dell laptop 15 7000 and as soon I started using it, its getting hot. I tried to do the option that you shared here but there is no any like option ‘maximum processor state’ under advanced settings in my laptop. Do you have any idea about this?
December 5, 2019 @ 4:45 AM
Unfortunately, I do not. I’m just some schlub who figured out how to fix my laptop and shared the steps. I’m hopeful if someone else figures it out, they’ll share it here. Best of luck.
November 11, 2019 @ 6:35 AM
This worked for me on my Inspiron 5000 series just the way you said. Great method, thanks.
October 8, 2019 @ 2:54 PM
youre awesome man. saved my computer
October 8, 2019 @ 4:34 PM
Thank you – though, I don’t think I’m quite ready to start my career in IT support.
September 20, 2019 @ 3:31 PM
Should have to downgrade performance to prevent notebook from over heating. But another option might be to turn off turbo mode in bios? Reduces potential clock boost but might run cooler. I just bought a refurb Dell Inspiron 7370 13 inch and definitely notice the heat issues. Especially updating or any heavy task and it has a Core i7 to boot. Considering returning it already because of the heat problem because I use a notebook on my lap a lot in the evenings.
September 8, 2019 @ 7:26 PM
Thanks for the tip. Now my Inspiron is quiet and cool. Also this suggestion is not on any Dell tech support post that I looked at.
July 30, 2019 @ 6:40 PM
Thank you so much!
I was about to give up on my Dell Inspiron 13, suffering from scorched legs [!] but this fix worked perfectly.
What a difference – sheer genius!
June 11, 2019 @ 8:50 PM
I had the same problem with a brand-new Inspiron 13 7000 purchased in January of 2019. Here’s my experience. I am posting this in every “Dell laptop overheating” thread I can find in hopes that people will find it and it will be helpful.
The power options you mention in your blog are apparently not available in Windows 10 home edition, so here is what I did that was available.
From the time I bought this laptop brand-new in January of 2019, the built-in keyboard has gotten hot enough, especially on the left side of the keyboard, to make typing uncomfortable. Since I make my living as a medical transcriptionist, this is not a good thing. I use it with a laptop pad with a USB-powered fan, and even that was not of enough help to cool down the keyboard.
I followed all the suggestions I could find on multiple online searches, including updating the BIOS as well as making sure all the Dell updates had been downloaded and installed. Still too hot. I even went so far as to remove the back of the laptop to check and see the condition of the fan. (It was fine. No dust.)
And then I happened upon a suggestion to disable the Intel Turbo Boost Max technology in the BIOS. This is enabled by default and, if I understand it correctly, basically overclocks the CPU, which makes it run hotter. I had earlier downloaded and run a program called Open Hardware Monitor which told me my CPU core temperatures were running in the high 60s to low 70s degrees Celsius.
So I rebooted the computer, hit F12 on restart to get into setup, and found my way to the Turbo Boost. On my system, it is found under “Performance.” (Your mileage may vary.) I unchecked the box to disable it, saved the changes, and finished booting up the computer.
And now the keyboard is no longer burning my fingers, and the CPU temperatures are running in the high 40s to low 50s. And I can put my hand on the bottom of the computer without it hurting.
September 8, 2019 @ 8:30 AM
Thank you, CrankyBeach, for making the effort ot post your solution everywhere. I have been trying to fix this for ages and following all these online guides (and almost broke my laptop in the process) but your simple fix finally sorted the issue.
I can finally watch a youtube video without my graphics shutting multiple times down due to overheating!
June 6, 2019 @ 9:13 AM
Fantastic !! Your suggestion did the trick to stopping the loud fan noise due to overheating and where it ultimately shuts down. It was the right solution. I too did the same as you – re-loaded all sorts of drivers and updated the BIOS without success – and this was on a Dell Latitude E7250.
June 1, 2019 @ 2:24 PM
well you my friend are a life saver..I tried everything from undervolting to my laptop freezing and not working but this solved everything.. stay blessed dude
April 29, 2019 @ 8:23 PM
This solved my problem! Thank you so much! I was about to lead a workshop online, so I needed to get this taken care of!
October 11, 2018 @ 4:12 PM
Wow, had the exact same issue, and worked through BIOS updates, and most of the other things mentioned to try. Even bought a laptop cooling fan (flat thing with a bunch of fans in it that you set your laptop on). Nothing worked, very frustrating.
Did the change to the maximum processor state, and temps are now down from 90+ (maxing at 100 often) to the 60’s. Only been a few hours now, but this seems to work very well.
October 11, 2018 @ 4:27 PM
Too funny. I also bought a cooling platform that now sits on the shelf in my office.
September 20, 2022 @ 7:50 PM
Thank you very much. My laptop overheating stopped after changing Maximum Processor State. What a marvel!!!
September 22, 2018 @ 5:34 AM
it works!! thank you
September 22, 2018 @ 8:58 AM
You’re welcome. It’s kind of crappy workaround, but until Dell figures it out, it’ll do. My inspirion is still still going strong with no shutdowns.
August 7, 2018 @ 6:15 AM
I was extremely skeptical this would have any effect, my machine started shutting off ,not shutting down,
moving the screen, even touching type too hard , I was sure it was a mechanical issues, or the power supply, the socket is bent from years of actual lap use many drops , figured it was screwed back up my important files,
figured , might as well check for a fix, junk machine anyway, tried this, typing this on the machine, which would have been impossible before, must be a very subtle voltage issue that lower use fixed, cra
THANK YOU ,THANK YOU ,THANK YOU ,THANK YOU ,THANK YOU ,THANK YOU THANK YOU THANK YOU
April 7, 2018 @ 8:31 AM
Laptop overheating is a big issue and mostly it is due to laptop fan not working properly. I am facing this problem as my laptop fan is functioning speedy and the speed of laptop is not properly. Please let me know the reason if you have any other problem.
February 1, 2018 @ 9:51 AM
By the way, this “solution” will not work for gamers – I get that.
What I don’t get is why any self-respecting gamer would be using a Dell Inspiron 13″ laptop!
July 27, 2020 @ 3:13 AM
What you basically did was disable turbo boost technology. My new dell g7 has the same overheating problems. So I disable turbo using throttlestop and gives me about 70 deg with a little reduction of 2-3 fps only.
July 27, 2020 @ 3:16 AM
I wanted to add something games like gta 5, nfs heat, ROTR at ultra settings has temperatures at 100 deg…which reduced to 65-70 deg. Dell seriously needs to release proper bios. The problem started after
after the new dell bios update(was stable at 1.9.0)