Managing Expectations: Going from Happy Customers to Raving Fans A 5-minute wait. Is a 5-minute wait short or long? Of course, the answer depends on the circumstances. Waiting five minutes for a waiter in a busy restaurant to bring the pre-dinner drinks to your party of six is nothing. Waiting five minutes for a hotel […]
(Dead in the Water is an annoying business term and is just one of the 212 Most Annoying Business Phrases Managers Effuse, Confuse, and Overuse detailed in the hilarious must-have guide for every workplace: The 30,000-Pound Gorilla in the Room. Available right now on Amazon.) Dead in the Water If we can’t agree on every […]
(Connect With is an annoying business term and is just one of the 212 Most Annoying Business Phrases Managers Effuse, Confuse, and Overuse detailed in the hilarious must-have guide for every workplace: The 30,000-Pound Gorilla in the Room. Available right now on Amazon.) Connect With What are we, Legos? Why is it so many in […]
(ASAP is an annoying business term and is just one of the 212 Most Annoying Business Phrases Managers Effuse, Confuse, and Overuse detailed in the hilarious must-have guide for every workplace: The 30,000-Pound Gorilla in the Room. Available right now on Amazon.) ASAP Let’s level set for a moment: (yes, you caught us, level set […]
(Explaining that this and that “are two different things” is an annoying business phrase and is just one of the 212 Most Annoying Business Phrases Managers Effuse, Confuse, and Overuse detailed in the hilarious must-have guide for every workplace: The 30,000-Pound Gorilla in the Room. Available right now on Amazon.) Are Two Different Things It […]
(Analysis Paralysis is an annoying business phrase and is just one of the 212 Most Annoying Business Phrases Managers Effuse, Confuse, and Overuse detailed in the hilarious must-have guide for every workplace: The 30,000-Pound Gorilla in the Room. Available right now on Amazon.) Analysis Paralysis Analysis paralysis, unfortunately, is a very real ailment for many […]
(Agree to Disagree is an annoying business phrase and is just one of the 212 Most Annoying Business Phrases Managers Effuse, Confuse, and Overuse detailed in the hilarious must-have guide for every workplace: The 30,000-Pound Gorilla in the Room. Available right now on Amazon.) Agree to Disagree While saying, “We will have to agree to […]
(Action Item is an annoying business phrase and is just one of the 212 Most Annoying Business Phrases Managers Effuse, Confuse, and Overuse detailed in the hilarious must-have guide for every workplace: The 30,000-Pound Gorilla in the Room. Available right now on Amazon.) Action Item As is typical with many of the annoying phrases managers […]
(24/7 is an annoying business phrase and is just one of the 212 Most Annoying Business Phrases Managers Effuse, Confuse, and Overuse detailed in the hilarious must-have guide for every workplace: The 30,000-Pound Gorilla in the Room. Available right now on Amazon.) 24/7 and 24/7/365 When describing the operating hours of your local 7-11 or […]
We Were Killing It… Now What? For a variety of reasons (pent-up demand, stimulus checks, fear of public transportation, etc.) year-over-year sales increased for virtually all dealers in the third quarter. Moreover, because of tight supply, dealers were able to hold more front-end gross on the vehicles they sold. Even the publicly-traded groups – which […]
(Originally published in the Fall 2020 edition of Tennessee Dealer News.) The 5 Things Dealers Can Do Today to Stay on Top In 2021 While the forecasts change almost daily, vehicle sales in 2021 are not expected to be like 2019. What I can predict is that 2021, like 2020, will be a weird year […]
What’s the Best Gift for Your Annoying Boss or Coworker in 2020? To put mildly, 2020 has been a challenging year for everyone. For those who worked in offices prior to March and are now working remotely, you’ve surely been able to overcome the technology and nuisance challenges of Zoom meetings by now. You’ve become […]
Customer and Employee Safety Doesn’t Have to Equal a Bad Experience Despite the long post, I’ll start with a quick tip to businesses small and large regardless of the market conditions: Make it easy to do business with you! Oh, and to that end, your messaging should reflect this! Despite the continued, often confusing government […]
Motivation for The 30,000-Pound Gorilla Unless you’ve been living under a rock (or, perhaps, just living a normal life), you’ve heard about the phenomenal new book I co-wrote that details the 212 most annoying business phrases managers use. Okay… you’ve never heard of it before this moment… I get it. But, now that you have […]
Automotive Retail Disruption: How Process Would’ve Made a Difference We all know good habits are learned in bad times, and bad habits are learned in good times. For virtually every car dealer in America, the good times started sometime around 2011, and ended suddenly in mid-March 2020. An industry disruption no one could’ve predicted. So, […]
It’s not just Car Dealers wasting money in Paid Search Dealers: Looking for a little good news? Well, automotive retail is not the only industry wasting hundreds of millions every year in paid search and display. I guess that’s good news… sort of… in a misery-loves-company kind of way. Retargeting Fail We’ve all noticed how […]
Playing Real Moneyball in Automotive Retail Carvana is playing Moneyball. CarMax is playing Moneyball. All the other publicly traded dealer groups are trying to play Moneyball (and a couple might actually figure it out). If your direct competitors start playing Moneyball, you’ll soon find yourself at a disadvantage you won’t even recognize. Besides stealing market […]
Call Me Crazy, but if it Was My Dealership, I’d Want the Tail Wagging the Dog The biggest problem nearly every dealership faces today (as they did yesterday, ten years ago, and five decades ago) is turnover. Virtually every dealership I work with asks me about recruiting, hiring, and training good salespeople, service writers, and […]
It’s like… instantaneous! (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) The Fastest Way To Achieve Success Want to know the fastest way to achieve success? Define what you have right now as successful. Congratulations, you’ve achieved success! By the way, […]
Well, they will… (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Everyone Likes You… They Really Like You! Six simple things done every day, and done with a genuine desire to find the good in others, will ensure that everyone you […]