Because, Umm, Perception is Reality (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Managing Perceptions I am not advocating you stop working hard and only work on how you’re perceived; though I am making it perfectly clear that on the surface […]
Perception is Reality (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Perception is Everything Perception is reality. I wish I was the first person who ever uttered this unbelievably accurate view of the world. I guess I almost could have been […]
Just Do It (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) The Best Way To Eat A Shit Sandwich I used to report to a real piece of work we’ll call Diane (not her real name). Diane was (and is) this […]
Wait? Life’s Not Fair? (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Life, My Little Buttercup, Is Simply Not Fair Life’s not fair… Wait a damn minute! Didn’t we already learn this lesson… twice? Apparently not; or I wouldn’t have to […]
Being a Victim is Easy… It Doesn’t Require Any Work (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) You’re a Victim Because of Shit Sandwiches Let’s level set for a moment: If you avoid shit sandwiches you will just grow up […]
Life Definitely Ain’t Fair (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Shit Sandwich Lessons for You Did you really think the last lesson was for you to share with 1st graders? What are you trying to do, scar them […]
Life Isn’t Fair (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Shit Sandwich Lessons for 1st Graders Public schools have abdicated any responsibility in what I believe should be their primary function: Molding children into adults who can function well in […]
Really? Everyone? (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Win or Lose; Everyone Eats a Shit Sandwich In what must be some odd (and successful in reaching its dubious goals) experiment intended to create ultra-fragile adults, America has been keeping […]
What’s a Shit Sandwich? (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Shit Sandwich? Is That Served With Or Without Mayo? When you want something worth having, it’s not usually just sitting there for you to grab, right? More often than […]
Why Are My Sales Down This Month? Many of my clients reported a record March. Some even reported their March sales were their highest single month ever. All were happy, some were even giddy. Fast forward a few weeks… Why are my sales down this month? Yikes! I write “yikes” because, of course, they should […]
Training Your Sales Team: The Dirty Little Secret to Great Training There’s a secret that some industry trainers don’t want you to know. It’s a secret about how to provide the best training possible for your team. They don’t want you to know it because it’s 100% free and available to you any day you […]
The SEM Thieves Aren’t Even Trying Anymore! A Google Analytics map hit my inbox today that can only be described as mind-numbingly incredible. Incredible, in that it is simply not credible. The map, displayed below, shows where this anonymous dealer’s website traffic originated from last month. No, this is not the board from the game […]
Car Dealer Slang Every Salesperson Should Know Quick note: This quick list of slang terms car dealers use and other terms common to dealerships is not meant to be a complete dictionary answering every “what does the word _____ mean?” when it comes to working in car sales. It’s the glossary included in the sales […]
How to Sell Cars to Today’s Connected Customers (Edited excerpt from Assumptive Selling: The Complete Guide to Selling More Vehicles for More Money to Today’s Connected Customers – available for $49.99 on Amazon.com.) Either during the initial job interview or your first week in the car business, you were probably told (as I was) that […]
How to Handle an Employee’s Stupid Questions When There are No Stupid Questions I was recently asked how a manager should handle an employee who continues to ask the same question over and over; this, despite having been given the answer repeatedly in the past. The issue, as this manager saw it, was how to […]
What being late says about you (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) 5 Minutes Early is 10 Minutes Late Packers’ Coach Vice Lombardi is famously quoted as saying that “If you are five minutes early, you are already ten […]
Customer Service at the Counter – How to Manage the Unmanageable A reader asked a few questions that included coping with angry customers at a service counter recently that I thought made sense to share with all. When you are working at a busy place where there are constantly overcrowded lines, and impatient people, we […]
Pigs get Fed and Hogs get Slaughtered I’ve written a few times about the adage ‘pigs get fed and hogs get slaughtered.’ The meaning (as it applies to business) is simply that it’s okay to make a profit, but when that profit is the result of price gouging and/or taking advantage of people, you’ll […]
How to Solve 99% of Customer Service Issues: Empower your Front Lines If you’re in the service business, there’s a simple way to solve nearly every customer issue that you’ll ever create: Empower your front lines. Many of the issues, in fact, are created specifically because your front line is not (or does not feel) […]
In a recent CBT News interview (that aired this week), Joe Gumm asked me the following question: “We’re about two months from wrapping up 2017; and some dealers are already thinking about 2018. So, if you had a top five list of things dealerships need in order to be successful from this point on, what […]